I have been to this dealer many times over the last ten years. This is my family's 4th purchase. I did only deal with one salesman and when I heard he was no longer there, I was a little skeptical about dealing with someone new. I was pleasantly surprised when I received a call about my lease ending from George Ebinger and told me about the great deals going on and so I made an appointment to see him. I told him I had a time constraint and if we could make a deal, I would have to come back later to finish it. Well, to my surprise, we looked and found the perfect car and to my even greater surprise, I met with George's manager Rahsaan Jones and we were able to come to an agreement in record time! I told George initially, how much I hated this whole process. I was out as promised after giving my info to begin the paperwork and promised to complete the paperwork when I got back. I returned later that afternoon and my only disappointment was having to wait over an 1 and a half to speak to the finance department. Overall, I had a great experience thanks to George and Rahsaan. George was also great at explaining everything new with the CRV and going over all the settings with me.
My Mother leased a car with Causeway Honda. Instead of renewing her lease, she choose to lease a Subaru. Instead of just taking the car back to the Causeway, she was instructed to deal directly with Honda Financing. As a favor to the Subaru dealership, John McGraw went out of his way to make arrangements for the Honda to be returned to his dealership. The whole process took less than 15 minutes. John was friendly, professional and made it so easy. greatly appreciated his assistance.
Shaun & Michelle were absolutely incredible. They gave me the most incredible service & helped me get into the car i am in love with at the monthly payment i could afford. Not only did they help me, they helped my mom get into a new car as well. I can't say enough good things about them. Shaun & Michelle, thank you so much. You guys are absolutely incredible. I will never shop anywhere else!!!!!!!!
IF YOUR GOING TO HONDA UNIVERSE. DO WASTE YOUR TIME WITH ANY OTHER SALES REPRESENTATIVE. GO SEE CARMINE BUONO. IF YOU GOT QUESTIONS ABOUT ANYTHING HE GOT THE ANSWERS. YOU WILL LEAVE HAPPY AND GAIN A FRIEND. NO ONE TAKES CARE OF YOU LIKE CARMINE. THANKS FOR THE EXCELLENT SERVICE. WILL DEFINITELY BE BACK TO BUY MORE CARS FROM YOU!!!
I bought my Pilot here! The Best Sales Team ever !
I had the pleasure of working with Jose who helped me pick out the car I wanted. He was amazing and helped me with every question I had. He was also very transparent and let us know everything going on with the car and our situation. Nick the sales manager was also amazing. They were both great to talk to and helped me out with my car choice. There were bumps in the road that made buying the car difficult but the team at Honda Universe made it a pleasant and welcoming time. I will be back for my next car and tell everyone how wonderful it was to deal with Honda Universe! ASK FOR JOSE!
Family member recently purchased a Honda from this dealership. The customer service was great especially before the final signatures, promises were made but not kept. Honesty and professionalism should be a added plus in this business. Promises should be kept, not made just to get the commission. Evidently, George aka"Famous" does not have these qualities, he is unprofessional, rude, and disrepectful. George aka "Famous" promised new tires as the ones on the car are balded. He was reached out to several times, he ignored the calls or gave some off the wall excuse, he says he is not threatened by calls to Corporate. Wow! Something's very wrong here. George aka "Famous" you need to keep your promises. Not good for your company in the long run. Remember, "Customer is always right" especially in this case. Let your conscience be your guide, reconsider your promises and the right thing.
Steve was my salesman and Nick managed the financial negotiations. They made this a very pleasant car buying experience. I was thrilled to have both as I don't react well to strong arm sales tactics and both made me comfortable during discussions. I walked out feeling like I got a good deal. I would definitely recommend them to anyone shopping.
Buy your Honda here ask for karlos
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