My fiancé and I had a really great experience finding a vehicle today, and we highly recommend asking for Alie when you go. Not only is she personable, friendly, and easy to speak with, but she also exudes professionalism and an overall genuineness that makes you feel confident throughout the process. We had been looking for quite some time now, and we weren't even sure today would be the day that we found something that fit our needs financially and characteristically. There was no pressure of feeling rushed or coerced, but instead, we were met with understanding and determination by Alie to help us. What I loved most about working with her is that, while she was very knowledgeable overall, she did not attempt to pass it off that she had every answer to every question we had. In the very few moments that she was not 100% sure, she collaborated with other team members to find those answers for us; that is a refreshing display of integrity especially in this industry. Outside of the great experience we had with Alie, everyone in the dealership was a friendly face that brought a sense of comfort and ease to the already stressful nature of such a big decision. We made our final decision on the 2026 Honda Civic LX, and we got to ring their bell to celebrate while also spinning a wheel to win an extra prize that added to the fun of it all. A huge thank you to Alie, Reimer, and the dealership manager who worked as hard as they did to make us feel so positive and enthusiastic today!

Had a really great experience at Honda Universe with Gustavo’s help. He took his time explaining everything in detail. I didn’t feel rushed and we came to a good deal. Thanks for everything Gustavo! Highly recommend.

Jessica's persistence paid off. She made the whole process very easy. Everything from agreeing on the price, trim, color, she even delivered the vehicle to my home. She 100% made the deal.

Great experience all around, will be back with the family!

Just want to say a big “ Thank you “ to the Honda Universe dealership at Lakewood ,especially to Sue Simone ( who is very knowledgeable ,helpful, extremely quick and pleasure to work with) also Neil Goldstain and Nick Salerno , we were dealing with this dealership 9 times successfully so I’m highly recommend this place .

I came to get my vehicle serviced, when I pulled up I was immediately helped by a member very polite. I then spoke with Bob Majkowski who was very nice, he let me know about deals that i had for my oil changes and tire rotations which I was very appreciative of!!

Thank you, Alie for helping me with my first car purchase. Very excited and thankful for their help throughout the process! :)

La atención y amabilidad en el concesionario hicieron que la experiencia haya duda muy agradable. El asesor Rey Mundo hizo de esta oportunidad de compra algo increíble por lograr conectar todas las necesidades para nosotros. Muy buen servicio!

Reiner and Patrick were professional and so easy to work with. Thank you so much! Love the new Accord.

Very professional and informative. The salesman put in a great situation and I would use him again.

The fuel pump recall repair was completed successfully. However, during the inspection, the dealership noted that my vehicle had an active Check Engine Light and recommended further diagnosis. Although this information was listed on the inspection report, no one contacted me or verbally informed me about it during the service or at pickup. Had I been notified, I would have had the opportunity to authorize a diagnostic inspection and possibly address the issue while the vehicle was already at the dealership. I appreciate the recall repair, but I believe better communication regarding important vehicle warnings would greatly improve the customer experience.

Amazing customer service !

The team at Honda Universe is incredibly welcoming. From the moment you walk in, you are greeted with warmth, professionalism, and genuine friendliness. I highly recommend this dealership for their fair, honest, and sincere approach to sales. Purchasing my 2026 Honda CR-V TrailSport Hybrid was a smooth and enjoyable experience from start to finish. The staff took the time to answer my questions, never made me feel pressured, and truly made me feel valued as a customer. If you are looking for a dealership that treats people with respect and integrity, Honda Universe is definitely the place to go!

The team at Honda Universe is incredibly welcoming. From the moment you walk in, you are greeted with warmth, professionalism, and genuine friendliness. I highly recommend this dealership for their fair, honest, and sincere approach to sales. Purchasing my 2026 Honda CR-V Trail Sport Hybrid was a smooth and enjoyable experience from start to finish. The staff took the time to answer my questions, never made me feel pressured, and truly made me feel valued as a customer. If you are looking for a dealership that treats people with respect and integrity, Honda Universe is definitely the place to go!

Review Title: Exceptional Service – Lisa is the Best Service Advisor! ⭐⭐⭐⭐⭐ I have been bringing my 2022 Honda CR-V Touring to Honda Universe for years, and I always make sure to work with Lisa Barritta. She is hands-down the best service advisor I have ever dealt with. Lisa is completely honest, highly professional, and genuinely cares about her customers. On my most recent visits for a major 53k-mile service (brakes, fluids) and a follow-up 4-wheel alignment, she took the time to explain exactly what my car needed without any high-pressure sales tactics. She is thorough, meticulous, and always ensures the job is done right the first time by the factory technicians. To top it off, Lisa always goes out of her way to look out for her clients financially. She actively helps apply maximum customer VIP discounts and coupon matches to make sure you get a fair, competitive deal on premium factory service. If you want your vehicle taken care of properly by someone you can completely trust, do yourself a favor and ask for Lisa at Honda Universe. Thank you, Lisa, for the outstanding service and for always looking out for me!