Customer Testimonials
Wonderful experience with Will, Chelsea and their team today for my brother getting his HR-V! Cannot thank you guys enough for the help and patience throughout this process. Highly recommend!
Reimer was fantastic. Honda Universe is a great car dealership. I have now purchased 6 cars with them.
First time buying a Honda . Staff were all very nice and helpful .recommend going there !
Will was great to work with - he answered all questions and worked with me to get the car I wanted . Joe was very nice and informative as well . Very nice first experience at Honda Universe !
Originally looking at a Passport but after talking with Reimer, he was able to find the car that fit our budget and put us into a brand new electric vehicle for less!
Reimer worked to get me approved for my first new car! Thank you very much
Reimer was an absolute pleasure to work with! Reimer took his time to explain my lease to me and what to expect at the end of my lease. I came into the dealership expecting to be stressed out about the process but Reimer reassured me the entire time and made my experience effortless!
I’ve owned this Honda for only 6 weeks now and I’m still very happy
Amazing customer service and ability to find the perfect vehicle to fit my crazy life.
Excellent customer service at Honda Universe. My salesperson made the car buying process a pleasant experience. I couldn't be happier with my purchase, and I have been recommending this dealership to everyone since.
Honda universe of Lakewood was a great dealership which provided excellent customer service and made me feel like a valued customer! William is a great salesman with a great future… A bright future… A promising future in the sales industry. I will be recommending him to my family, friends, colleagues!
We had a good experience. Everyone was very helpful. Matt was great as always. Thanks.
Sue was wonderful at Honda Universe. She was honest friendly and very personable. She did not pressure me in any way and neither did her boss, Nick. I would recommend anyone to her when they need a car. It was a fantastic experience!!
Amazing! Helpful. Reliable. Easy to deal with exceptional customer care and service
He is a very good worker, he know a lot of options for the customer
Everyone is professional and courteous. They understood my needs and helped make my purchase happen
Great experience!
Purchased 2025 HR-V Sport from Honda Universe. Sales people were easy to work with. Our purchase was smooth and uncomplicated. No hidden fees or contractual surprises. Would highly recommend Honda Universe!!!
Excellent selection of vehicles, easy to deal with, very knowledgeable about the product ,no pressure!
(Translated by Google) “My experience with the Honda Universe was simply impeccable! I would like to highlight the excellent service provided by the seller José, who was a true blessing from start to finish of the process. He was extremely attentive, respected my nationality and requirements, and, even with my limited English, he managed to communicate clearly and understandably, both in English and Spanish. José Martinez dedicated himself to clarifying all my doubts, reviewing the contract in detail, explaining it several times to both me and my husband, and always with patience and professionalism. He looked for every possible strategy ...
A very good experience.and a very professional staff at honda universe. Thanks to all.
Nick and his team at Honda Universe went above and beyond my expectations! I was mistaken about something and Nick very kindly stepped in and took care of me like one of his own, solving my problem and easily my anxiety. I would reccomend and do business with him and his team any day! 10/10 highly reccomend him and his team at Lakewood Honda Universe!
Just Bought a new 2025 Honda Pilot Black Edition it was one of the best car buying experience I have ever had. Did my negotiating over the phone since I live an hour and a half away and when I arrived at the dealer the next day Will my Sales person was awesome he was great to deal with and I was out of there in less than two hours with my new Vehicle. My experience in Finance was also great and quick. I would highly recommend this dealer and Will my Sales person to everyone. Thanks again for a great ...
Clean sow room. The people that take care of our needs a very professional. I highly recommend Honda Universe to my family and friends.
I had a fabulous experience while buying a car here. Neil and Nick who were the salesmen made the process very quick and easy. The finance person, Nick, was very transparent and answered all my questions. I would highly recommend buying a vehicle here because the service was excellent.
Thank you Lisa in Service Dept. She was able to diagnosed the issue to my brand new 2024 Honda Accord right away, when Honda DCH in Eatontown could not. Lisa is very knowledgeable with Honda's..she suspected the problem & sure enough a new battery was needed when DCH told us it wasn't that. THANK YOU LISA
Honda Universe gave us the best price of any dealer we contacted in Monmouth County before even stepping foot in the door. Stephanie was wonderful to deal with over the phone and made it all possible. Everyone was very easy to deal with which made for a seamless car buying experience.
This is a great place to deal with. The Sales person is not "pushy" and a pleasure to work with.
I knew what I wanted and got it pretty fast I looked around at other Honda dealerships seen Lakewood was my best option was pretty fast for me to be driving in my brand new car
Am extremely happy with my Honda purchase! My sales person- Reimer was professional and patient with me!! Answering all my questions and queries. I would and will recommend Honda Universe when asked where I bought my car!
Just bought a new car and it was an amazing experience!!!
The staff were extremely helpful and moved extremely fast in finding my new car at a good price.
Professional easy explains in detail. All your options excellent experience answered all my questions. Displayed, the car showed me all the gadgets. Excellent experience in n out.They were not waste by time
Professional sale representative, along with the financial team. Great presentation on the vehicle that I purchase, sales representative made sure that all documents were explained and handle in a personal and confidential manner. Dealership was clean and well staged.
Honda Universe Lakewood NJ the best Honda Dealer you will ever go to.
Just bought car here at Honda Lakewood with an amazing team and David Bodnar, an hour drive but so worth it, super professional, great communication and dedication to get me the best car for myself. David spent hours with me to make sure I got the best deal, very friendly, responsive and knowledgeable. If your looking for a new car I really recommend to check out this Honda and ask for David Bodnar.
Great dealership. Matt is an awesome salesman with an easy manner and tons of knowledge.
Very easy and pleasant, professional knowledge,nice personality,expedited the process,cordial, follow up the process
Gave me a good quote by email and stood by it when I went in to see the car. They made it easy to complete the purchase.
I had a great experience buying a car from Honda Universe. Will is a good kid and it was a pleasure dealing with him.
This was the best leasing experience! Neil Goldstein was easy to work with and everything went very smoothly.
Matt VanPelt did excellent job getting me the car I wanted at price that worked for me. My rating for Matt is 10
All I have to say is WOW! The customer service is spectacular, all the way down to finance. Reimer is such a great salesman and really gained my trust by finding me the best option. Michael was a great help in picking out the right car and Ian in finance was straight to the point and clear about payments. Overall my experience was a 11/10, would HIGHLY recommend coming here if your looking for a reliable car and great customer service!
This was my first experience buying a car and it was incredible. Matt is very informative and personable and he did his best to make sure everything worked out in my favor. I also had the pleasure of getting my car insured with Steve through Progressive and he was amazing as well. Additionally, the finance guys were also very informative and not pushy at all. Everyone in the building is so kind and I’d highly recommend this place for first time car buyers who are nervous & just for everyone else as well. Very, very happy 🙂
They sold me a car I wanted for a decent price fifteen words is a lot to write.
Helped me to get a nice car as per my needs and worked hard to it
Very professional; and I got what I wanted. Highly recommend Honda Universe and their team
Customer service was excellent! I have purchased two vehicles from this dealership and I highly recommend them.
Very nice people they take care everything they offer drinks hundred percent satisfaction Many oceans options to choose
I must say overall my experience was very good. My sales guy was Danny Patel. He was very friendly and pleasant. He made me feel comfortable
Son los mejores ,gracias por sus atenciones .excelente trato al cliente. Mis mejores deseos para ustedes
They Were Patient With Me . Very Understanding And My Car Is Dependable . I Will Definitely Refer Others Thank You
Good dealer to have car delivered without prize discussion hassles, only dealer in nj could confirm the price online tats the main reason to buy car here
Jose and the whole team at Honda Universe were amazing. They made it easy to buy a car.
Best experience of my life and ray is the best guy for the job.This is the 2nd car we got there. We plan on never going anywhere else.
Great experience. Seamless and comfortable transaction from the start. Would recommend to others. Will continue to come here in the future.
They did a great job helping me set up a contract for a car I was looking to get.
This is my second Honda from Honda Universe and I would definitely recommend them to my friends and family.
Will was amazing to work with. It was the best car buying experience I have ever had! Everyone there was great, including Nick Salerno, and Michael the sales manager. Both the Receptionist and the Finance representative were a pleasure to deal with. I felt no pressure whatsoever!
Our other salesperson was Nick Salerno not Joseph Hanily Both salesmen did an outstanding job
The best dealership en new jersey i got the best experience thank you for all you help
Friendly, helping, he find the best option for us, my sister is so happy with her car. Thank you
Dealership was helpful, informative and friendly. Would recommend to family and friends for their Honda inquiries
All I have to say is WOW! The customer service is spectacular, all the way down to finance. Reimer is such a great salesman and really gained my trust by finding me the best option. Michael was a great help in picking out the right car and Ian in finance was straight to the point and clear about payments. Overall my experience was a 11/10, would HIGHLY recommend coming here if your looking for a reliable car and great customer service!
Joseph, sue and Mike were great to work with. Happy with the purchase of my new 2025 civic
The staff were excellent and patient. The process was wonderful. I do not regret it and I really like driving my new Honda CRV.
Straight forward process, very accommodating staff members, Matt Van is the man he would do everything he could to help you.
Everyone was very nice - Danny, my sales person was exceptional and is very responsive. I believe that he really cared about me as a person and wanted to make sure I was happy with my selection. I really appreciate him. I also appreciated Ian, he did not pressure me into anything and explained everything and answered my questions.
When we walked in we were immediately greeted by the manager. We told him that we were referred to Danny Patel, he immediately called him. Danny was pleasant, helpful and has lots of knowledge about the car we liked. The only issues we had was the long wait for the finance department. There was only one finance person working that day.
Yvette has been absolutely amazing ! She even sent a really sweet gift which blew me away as it was completely unexpected! high price per month but i had low credit and low down payemnt but she made it work with flying colours! I cant speak for everyone else, but she truly helped me when i needed it. She has taken care of me and any issue ive had so far ! Highly reccomend doing business with her! Thank you Yvette 🙂
Out of all the dealerships, Honda Universe was willing to work with me to negotiate a deal. Up front pricing, no hidden mark ups and willing to work with a customer to broker a deal. This was my first time driving there and dealing with Honda Universe. Thank you.
No complaints. Pleasant and courteous. Thanks for checking on the leather. Thank you very much!
Having been previous customers at Honda Universe and always satisfied with their service, we chose to purchase a new Honda there. There were some problems arriving at a final deal, but everything was worked out to our satisfaction. We love the car.
Pleasant experience. Thorough explanations and answered all my questions. Would recommend this dealership to anyone looking for an auto
What a great experience from start to finish! William Irslinger is a great sale representative! He made the process nice and smooth. He even set up my cars new electronics. Showed me how the android auto feature works. Oh yes, I love my new car!!!!!
Great experience! Yvette is great! Not pushy and very knowledgeable. Pleasure to work with her
This was the most pleasant, easy, informative Car purchasing experience! Thank you to the Entire sales staff of Honda Universe!
Very attentive and worked quickly. Staff were friendly and supportive to each other. I was helped with my issue and my additional requests were explained very well.
This dealership has been in my family for awhile. I was going to go to Honda toms river but I went to universe. It was amazing and reimer was the offical goat. He should be off for Black Friday and thanksgiving. All the official holidays.
This Honda facility is so nice they were so good to me responsive and caring.. all of them. Friendly mindful people here. I took my car for a airbag recall and they fixed it in a timely manner but I told them I had to be at work they gave me a free ride to my job and back after my car was ready. Extremely caring and nice crew.. u can never go wrong with Honda in any situation.. thank you Honda Lakewood for a great experience 💖
GREAT EXPERIENCE AND AMAZING SERVICE!
The Honda Universe team were terrific! I chose to purchase via text, email, and phone calls. I made it clear I only wanted to come into the dealership to sign paperwork. Sales team Nick Salerno & Stephanie Vaughan, Reimer, and Joseph S finance were excellent. The experience was painless and efficient. Professionalism was paramount. I would definitely recommend Honda Universe for your next car.
The customer service was amazing. Thanks Will. P.s I LOVE MY 2024 ACCORD SEDAN
The customer service was amazing. Thanks Will. P.s I LOVE MY 2024 ACCORD SEDAN
I’ve had such a great experience with this dealership as a matter of fact I purchased 3 vehicles in a week.
Neil was very professional, courteous, and friendly. He was also very helpful in explaining all the options available. He was not at all high pressuring or pushy. I would recommend him to others looking to make a purchase of a vehicle. Stephanie Vaughan was also very helpful with her e-mailing.
Honda Universe in Lakewood NJ, is one of the best place to buy a brand new car, or used car. Two weeks ago I bought Honda pilot. The Manager and the finance department, was very helpful. The staff was professional. Wills was exception, kind, great personality and he’s there to help you in anyway he can. For my experience, I recommend Honda Universe in Lakewood to anyone. Will thank you for assisting me.
The staff was amazing. I originally reached out about a Honda Passport. I live over an hour away so I didn’t want to waste my time or theirs. They were very responsive and straightforward. When I went to the dealership to finalize the process EVERYONE was great. I even took my daughter with me so she could experience the car buying experience if and they were great at explaining the process to her! I will be buying my daughters first vehicle from them when the time comes. I also work in the auto industry and work with a lot ...
Amazing people, beatifull cars, all documents explain the best form, attentive dealership and transparent definitely refer family and friends!
Friendly, attentive, honest dealership. Will definitely be referring family and friends to Will and Nick.
Friendly attentive dealership, will definitely refer family and friends! Go see Will if you’re looking for a car
Very professional, very friendly, understanding and working with customer is amazing. Definitely will come back.
There very helpful with them finding you a car that you would like and find what you need for the car you want
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