Customer Testimonials
Excellent customer service from sales representative Matthew. Matthew always takes time to listen to our needs.
Very quick everything was up front and there wasn't a I got your moment or what the xxxx moment, everything went smoothly and I was out within a half hour. Sue Simone was awesome
Staff very professional and helpful.
Excellent service, customer assistance and satisfaction, explanations to all questions. Matt in sales went above and beyond to accommodate.
Fantastic Experience and Outstanding Customer Service! I received a letter in the mail regarding a recall, and Honda Universe took care of everything. They were an absolute pleasure to deal with and exceeded my expectations. I typically try to avoid dealerships because the wait can feel like a prison sentence! But this place was different. The service was quick, communication was excellent, and the entire experience was simply incredible. I couldn't be happier and highly recommend Honda Universe. Thank you for making what is usually a dreaded experience such a pleasant one!
They were very friendly, approachable and easy to deal with and good with a follow up question.
Bought my 2024 Honda Accord LX here. Process was straightforward, staff was helpful, and the car was ready as promised. No major issues during purchase.
Easy sales process. Friendly salesperson. Fair pricing. What more could you possibly be looking for?!
AfterI do research, Pennsylvania.for $55G Newyork $ 53G New Jersey $48G your dealership actually really excellent price, hopefully I can passing by this week to see 2027 Honda Odyssey Touring and meet Nick & Ashley. Thank you
I had a great experience working with Raymond from Finance and Zacchary from Sales! They both made me feel extremely comfortable throughout the entire process and were so welcoming, helpful, and patient. I never once felt pressured or rushed into making a decision, which I really appreciated. They took the time to answer my questions and made sure I felt confident and comfortable with my options. Because of how positive they made the experience, I’ll be back on Monday to renew my lease! Thank you both for making the process so easy and enjoyable!
Even is a great up and coming salesman but best of all I was treated like a friend and ment alot to me. Your sales manager Joe is a great guy and really worked on the deal with my financial and family issues going on. The vehicle is just what I needed. I tried bringing my brother in for Ridgeline but the dealership didn't have a white one, non negotiable for him and his wife. Ill be sure to send more people to see Evan and the Honda Universe family.
An oil change should not take over two hours. If you are short staffed you shouldn’t be accepting appointments. Ridiculous.
I bought a used 2022 Honda Ridgeline 10/24. My salesman was Evan a new and up incoming young salesman.
He knew about the vehicles ins and outs and was very fast and efficient on taking care of me cleaning out my old trade in vehicle 🙃. He treated me with respect and I felt very comfortable speaking with him about my family and financial issues. Plus hes a fisherman. Haha
Joe the Sales manager went above n beyond to get me where I needed my payment and I got a great financial rate on my loan .
If your looking for used or new ... Read More Google - Oct 24, 2026
Bought 2022 Honda Ridgeline, Evan my salesman and Joe the sales manager went " above and beyond " for me. I was treated like a friend. I recommend Honda Universe to my family. Drove over a hour..
Everyone from the sales people to the service reps at this dealer are friendly and easy to work with. They make you feel comfortable and I know a car dealership is not always the most stress free environment to be in.
Absolutely terrible experience. I bought a Honda CRV for my daughter. As soon as I got home, the check engine light went on. My mechanic noticed that the clock had been reset and said they likely turned the battery off to remove the check engine light when they were selling it. It cost me $1500 to fix. Then the starter let go a week later. I called the sales rep and he said unfortunately you bought it as is. I feel like I was deceived by them. Also the inspection sticker on the car was from two years ago and the ... Read More Google - Oct 21, 2026
Absolutely terrible experience. I bought a Honda CRV for my daughter. As soon as I got home, the check engine light went on. My mechanic noticed that the clock had been reset and said they likely turned the battery off to remove the check engine light when they were selling it. It cost me $1500 to fix. Then the starter let go a week later. I called the sales rep and he said unfortunately you bought it as is. I feel like I was deceived by them. Also the inspection sticker on the car was from two years ago and the ... Read More Yelp - Oct 21, 2026
My experience with my daughters car and mine were amazing from sales to finance it’s always a smooth process
In general I am am anxious person. I have been buying from Honda Universe for a very long time even prior to it being Honda Universe. Reiner had a good sense of my anxiety and was extremely patient with me. Nick was also patient as i was dealing with health diagonoses and gave me time and space and extremely sensitive to my time. Danny made me feel extremly comfortable he was certainly like family as he stated of Honda Universe
Did all online research before finding the CRV at Honda Universe, which made getting a new vehicle a no hassle process. From the first email contact with Aimee, to sitting down and dealing with Matt, and finally shaking hands with Nick when the sale was completed, it was a great experience. Everyone at the dealership was professional, courteous and respectful, and I would definitely feel comfortable sending close friends and family to Honda Universe to buy their next car.
The experience is always pleasant. Thank you Matt for your great hospitality!
My experience with honda universe was great sales with Danny one of the best 👌 must say keep up the good wrk
We did a lot of online shopping before finding our vehicle at Honda Universe. We asked to test drive the CRV Sport Hybrid and Evan was more than happy to help us. Evan was very knowledgable about the vehicle-pointing out features and how the hybrid part works. There was no question too difficult for him to answer. Evan spent time helping set up insurance coverage before we drove off. He called two days after our purchase and we assured him we absolutely love driving the new vehicle. The Finance Department arranged financing much less than for what we'd been ... Read More DealerRater - Oct 14, 2026
Made getting into a new vehicle a no hassle process. New car delivered & lease return taken away. A few signatures & down the road....
Jessica was amazing and the manager Nicholas was I’m doing a Honda review with the manager just saying everyone there was great to deal with very polite and respectful and professional appreciated everyone they done making me comfortable when I was there
Everyone was very helpful especially Evan and Nick. They very patient with my issues. They helped me solve my problem by suggesting I finance the car I wanted to buy instead of paying cash.
Had an amazingly smooth experience. My sales guy Gustavo made everything a piece of cake.
Best experience i have had in a while at a dealership everyone was very friendly and nice felt like everyone was a best friend def will come back to purchase my next car
Very patient and kind. Will always make you feel comfortable, Jessica was a big help!
Thourogh efficient and reasonably priced for service. The appointment was last minute and also changed after that so flexible schedule was so much appreciated. Thank you Honda Universe rt. 88
Gave me the run around with my gap insurance and now I owe trust bank 7k and I’m left without a car. It got sent to collections.
Jonathan from service is amazing ! He helped me with everything with my new car . Any little question I had he answer it and made sure I understood what I need. He is my go to for my car services ! Thank you so much Jonathan !
Great dealership they took great care of me and got the car I wanted especially Jessica Moreno she's great!!!¡
When the rubber hits the road, we got the car we wanted at a price we were comfortable with and we appreciate Jessica's help. It just doesn't seem like you can emerge from a car dealership unscathed so, you just have to be OK with it. I'm really disappointed I was led to believe the car had two sets of keys, and I should have pushed back harder, but to find out afterwards it didn't falls into that caveat emptor silo I guess.
I don't see him listed on the review site, but working with ... Read More DealerRater - Sep 27, 2026
It was great working with the team and Honda Universe. The transaction was quick, the trade in fair and the service exceptional. This is my family's fourth purchase from this dealership and there will be many more.
They were welcoming from the time I walked into the door. It wasn’t about selling me a car . It was about helping me find the car I wanted. No pressure, just guidance and answers to my questions.
Danny is great and is always helpful when i need a new car for the family
Everyone was very helpful and polite Jessica Moreno help me get exactly what i wanted very helpful sales lady!!
(Translated by Google) Well, I'm a Hispanic buyer. I bought a 2022 RAM and reached an agreement with the seller; but when I went to the office to sign, they presented other charges and an extended warranty, which I thought was like the ones you see on social media. No, they add it to your loan and charge upfront—in my case, 7,000 and a bit more. When the Capital One loan came through, I asked why they included it in the truck loan, and they said it's normal, that they always do it. So, you pay for the warranty ... Read More Google - Sep 9, 2026
Salesman Reymundo took advantage of two girls buying cars 21.5% interest on a new car with 5k down … leaving them with 34k owed on a 31k msrp car
There were not enough cars to show me. The one that I liked buy it.
They was very nice tried to make everything it should workout The salesperson was very very nice
There very friendly and caring they treat you like family, I'll recommend them any time
Satisfied with them for having helped me with my car, they are very professional in what they do.
Great services. I was in and out of the building with a new truck in under 40min. A new record!!
Matt was our salesman and I highly recommend him. Everyone we had contact with was great
Took my Honda civic in for an oil change and check the transmission fluid because the filler cap keeps popping out. I think the last place that did the oil change put the wrong filler cap in but I can’t be sure. These cars don’t have a regular transmission dipstick, so I was told they would need to change the fluid in the transmission. So they overcharge me for the transmission fluid change because they needed to hook it up to a machine to pump the old out and the new in probably took at the most 10 minutes ... Read More Google - Sep 1, 2026
Al Cunha was a excellent representative. Nick Salerno was a pleasure to do business with. Sue Simone was very attentive and handled any problems with ease.
Sue was an amazing salesperson. Finance department was just as amazing. I'm glad I switched dealers. I love my new lease.
Zy was very friendly and did a fantastic job and helping me set up my Android Auto and accessories with absolutely zero wait. Thank you so much for the experience!
Great girl made everything from looking at different cars to the sale and process easy. She made sure my crv was 100% before me getting it . I highly recommend her
Oscar was so helpful and personable! He made the whole car buying process easy and helped me get the best deal possible on my car. I really appreciated all of his help and would definitely recommend him to anyone looking to buy a car
Every single person I came in contact with was above and beyond amazing and on top of that, I got an amazing deal on my vehicle. 🙂
Service lady and staff polite car was done in a timely manner
Hi, I just wanna say behalf of myself Lisa Wilburn, who is sitting here with Patrick and also with John the finance gentleman can I just say they are both two most amazing men they were impeccable the service they gave me. I cannot even begin to tell you, I came to a situation and they turned my whole entire lifewith happiness and joy. You have two people that you have working for you who are an asset please keep them from a long time. With happiness and joy. You have two people that you have working for you who ... Read More Google - Aug 17, 2026
I had a great experience buying my new car here! The staff was very helpful, friendly, and not pushy at all. They made the whole process fast and easy.
A great experience. Jessica Moreno was a wonderful person to work with. She has a great personality, very caring and extremely knowledgeable.
I never have and never will do business with this location. They called me 3-5 times daily for weeks until I finally blocked the number.
Everything was excellent. Jessica did a great job walking us through the process. John in Finance also did and excellent job. They answered all my concerns and made me feel at ease. Special thanks to Jessica for always being available even on her off day. I definitely would do business with Honda Universe again
I had such a great experience at Honda Universe! This was my first time at this dealership, and Ray and Carlos made the entire leasing process so easy and seamless from start to finish.
They took the time to work through all of the possible options with me to make sure I was able to get exactly what I wanted while still staying within what I was comfortable with. I never felt pressured or rushed, and they were both extremely helpful, patient, and knowledgeable throughout the entire process.
Car shopping can definitely be stressful, but they made it such a ... Read More Google - Aug 10, 2026
Fantastic service Nick was amazing treated me like family very helpful this is the second car I bought there would highly recommend
I became car less the day before I bought my new Honda. They took there time to understand what I needed and help me get a car out the lot the same day . Thank you Ali from sales and John from services & all that help that day ! Thank you .
I HAD A GREAT EXPERIENCE WITH HONDA & LISA ESPECIALLY. THEY FIXED MY RECALLS AND WENT OUT OF THEIR WAY TO HELP WITH SOME OTHER ISSUES I WAS HAVING. SHOUT OUT TO THE PARTS DEPT ALSO. VERY KNOWLEDGEABLE AND HELPFUL. THANK YOU AGAIN!
Very nice and helpful people. Matt helped me out and I got what I wanted.
Very good experience. Fast and right. Second purchase here and will continue to comeback. Good job!
Was going to buy a car there but I found a different one before I got to their lot. They were very polite and professional .
I had an outstanding experience at Honda Universe! Gustavo and Michael were absolutely amazing throughout the entire process. They helped me trade in my 2021 Toyota RAV4--a vehicle I truly loved--for a brand-new Honda Passport. Letting go of my RAV4 wasn't easy because I had so many great memories with it, but Gustavo made the transition incredibly smooth. During the test drive, he took the time to explain every feature of the Passport in detail, answered all of my questions, and made sure I felt completely comfortable with my decision. His knowledge, patience, and professionalism were exceptional. The biggest ... Read More Yelp - Jul 31, 2026
I was treated with respect and I like that they were very welcoming as soon as you enter. Thanks for acknowledging me.
Went for my 3rd lease recently and Evan, Nick, and Reimer made the process as welcoming and stress free as possible. Definitely planning on returning for more business in the future especially since I prefer Hondas.
I don't go out of my way to write a review unless I am extremely pleased with the customer service. I was absolutely blown away with how phenomenal Jonathan was when my mother came in to have her car serviced. He is so incredibly kind and helpful and made it a wonderful experience for both of us. I could not thank him enough. Both the Service Manager and General Manager need to know how truly special this young man is. I used to work in a car dealership years ago and we would've loved to have someone like ... Read More Google - Jul 24, 2026
Pat Kane was super helpful and wonderful to work with. He was kind, understood our needs and did a lot of research into what our options were. I highly recommend you meet with him to figure out what you want, need and your best options for purchase or lease.
Gustavo was fantastic! He was knowledgeable, took the time to listen to what we were looking for, and made recommendations based on our needs. He didnt pressure us into anything and was professional and respectful throughout the entire process. I was genuinely impressed by the dealership's choice of salesperson. The entire purchase was smooth and stress-free from start to finish. Thank you, Gus, for making it such a great experience! Definitely a five star +.
Very disappointed working with this dealership to try and buy a used car. Had multiple conversations with a sales associate learning more about a vehicle and getting detailed pricing as I would be traveling out of state to purchase the vehicle. I had gotten out the door pricing details and scheduled some time for a local family member to stop by the dealership to view the car before starting the purchase process. After multiple calls and having my relative drive all the way to this dealership, they then informed them that they had already sold the vehicle the last weekend ... Read More Google - Jul 14, 2026
Jessica was very helpful, and friendly. Informed me about all options available. I would definitely want to get another Honda from her again.
😀good service from Matt
Great experience! Staff was knowledgeable about models and their inventory. Price and trade-in were negotiated fairly.
Danny Patel best of the best, always make my buying experience smooth and very comfortable.
I had a great experience with this service. A huge thank you to Jonathan Sanchez, Service Advisor, for taking me in quickly without an appointment and providing outstanding customer service. A special thanks also to Kyle, the mechanic, for servicing my vehicle quickly and professionally. The quality of the work and attention to detail were excellent. I truly appreciate your professionalism, efficiency, and high-quality service. Thank you!
Jessica was amazing made my purchase so easy amd effortless she had everything perfectly.. highly recommend.. nick the manager was wonderful and George is service was very helpful
Matt was the most patient kind sales person I have ever come in contact with in my 55 years of buying cars
Had the best experience working with Alie Lopez. She was kind, knowledgeable and professional. She went out of her way to make sure we were happy and satisfied with all aspects of our purchase. She truly made everything so easy and relaxed. Highly recommend her to anyone looking to purchase a vehicle at Honda Universe. Thank you again Alie!
I had a great experience working with Bob in the service department at Honda. He was extremely professional, helpful, and made the whole process smooth and stress-free. He explained everything clearly, was straight to the point, and made sure I understood what was going on without trying to push anything unnecessary.
Bob’s customer service was excellent, and you can tell he takes pride in helping people and doing his job the right way. I appreciate his honesty, knowledge, and the way he handled everything from start to finish. I would definitely recommend Bob to anyone needing service at Honda. ... Read More Google - Jun 26, 2026
(Translated by Google) Excellent customer service (Original) Excelente servicio al cliente
(Translated by Google) Gustavo is a good person, the best one, and he has a lot of patience, excellent customer service. (Original) Gustavo good person, the best one, y tiene mucha paciencia, excelente servicio al cliente
My fiancé and I had a really great experience finding a vehicle today, and we highly recommend asking for Alie when you go. Not only is she personable, friendly, and easy to speak with, but she also exudes professionalism and an overall genuineness that makes you feel confident throughout the process. We had been looking for quite some time now, and we weren't even sure today would be the day that we found something that fit our needs financially and characteristically. There was no pressure of feeling rushed or coerced, but instead, we were met with understanding and determination ... Read More Google - Jun 14, 2026
Had a really great experience at Honda Universe with Gustavo’s help. He took his time explaining everything in detail. I didn’t feel rushed and we came to a good deal. Thanks for everything Gustavo! Highly recommend.
Jessica's persistence paid off. She made the whole process very easy. Everything from agreeing on the price, trim, color, she even delivered the vehicle to my home. She 100% made the deal.
Great experience all around, will be back with the family!
Just want to say a big “ Thank you “ to the Honda Universe dealership at Lakewood ,especially to Sue Simone ( who is very knowledgeable ,helpful, extremely quick and pleasure to work with) also Neil Goldstain and Nick Salerno , we were dealing with this dealership 9 times successfully so I’m highly recommend this place .
I came to get my vehicle serviced, when I pulled up I was immediately helped by a member very polite. I then spoke with Bob Majkowski who was very nice, he let me know about deals that i had for my oil changes and tire rotations which I was very appreciative of!!
Thank you, Alie for helping me with my first car purchase. Very excited and thankful for their help throughout the process! 🙂
La atención y amabilidad en el concesionario hicieron que la experiencia haya duda muy agradable. El asesor Rey Mundo hizo de esta oportunidad de compra algo increíble por lograr conectar todas las necesidades para nosotros. Muy buen servicio!
Reiner and Patrick were professional and so easy to work with. Thank you so much! Love the new Accord.
Very professional and informative. The salesman put in a great situation and I would use him again.
The fuel pump recall repair was completed successfully. However, during the inspection, the dealership noted that my vehicle had an active Check Engine Light and recommended further diagnosis.
Although this information was listed on the inspection report, no one contacted me or verbally informed me about it during the service or at pickup. Had I been notified, I would have had the opportunity to authorize a diagnostic inspection and possibly address the issue while the vehicle was already at the dealership.
I appreciate the recall repair, but I believe better communication regarding important vehicle warnings would greatly improve the customer ... Read More Google - May 30, 2026
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