Customer Testimonials
I had a great experience working with Bob in the service department at Honda. He was extremely professional, helpful, and made the whole process smooth and stress-free. He explained everything clearly, was straight to the point, and made sure I understood what was going on without trying to push anything unnecessary.
Bob’s customer service was excellent, and you can tell he takes pride in helping people and doing his job the right way. I appreciate his honesty, knowledge, and the way he handled everything from start to finish. I would definitely recommend Bob to anyone needing service at Honda. ... Read More Google - Jun 26, 2026
(Translated by Google) Excellent customer service (Original) Excelente servicio al cliente
(Translated by Google) Gustavo is a good person, the best one, and he has a lot of patience, excellent customer service. (Original) Gustavo good person, the best one, y tiene mucha paciencia, excelente servicio al cliente
My fiancé and I had a really great experience finding a vehicle today, and we highly recommend asking for Alie when you go. Not only is she personable, friendly, and easy to speak with, but she also exudes professionalism and an overall genuineness that makes you feel confident throughout the process. We had been looking for quite some time now, and we weren't even sure today would be the day that we found something that fit our needs financially and characteristically. There was no pressure of feeling rushed or coerced, but instead, we were met with understanding and determination ... Read More Google - Jun 14, 2026
Had a really great experience at Honda Universe with Gustavo’s help. He took his time explaining everything in detail. I didn’t feel rushed and we came to a good deal. Thanks for everything Gustavo! Highly recommend.
Jessica's persistence paid off. She made the whole process very easy. Everything from agreeing on the price, trim, color, she even delivered the vehicle to my home. She 100% made the deal.
Great experience all around, will be back with the family!
Just want to say a big “ Thank you “ to the Honda Universe dealership at Lakewood ,especially to Sue Simone ( who is very knowledgeable ,helpful, extremely quick and pleasure to work with) also Neil Goldstain and Nick Salerno , we were dealing with this dealership 9 times successfully so I’m highly recommend this place .
I came to get my vehicle serviced, when I pulled up I was immediately helped by a member very polite. I then spoke with Bob Majkowski who was very nice, he let me know about deals that i had for my oil changes and tire rotations which I was very appreciative of!!
Thank you, Alie for helping me with my first car purchase. Very excited and thankful for their help throughout the process! 🙂
La atención y amabilidad en el concesionario hicieron que la experiencia haya duda muy agradable. El asesor Rey Mundo hizo de esta oportunidad de compra algo increíble por lograr conectar todas las necesidades para nosotros. Muy buen servicio!
Reiner and Patrick were professional and so easy to work with. Thank you so much! Love the new Accord.
Very professional and informative. The salesman put in a great situation and I would use him again.
The fuel pump recall repair was completed successfully. However, during the inspection, the dealership noted that my vehicle had an active Check Engine Light and recommended further diagnosis.
Although this information was listed on the inspection report, no one contacted me or verbally informed me about it during the service or at pickup. Had I been notified, I would have had the opportunity to authorize a diagnostic inspection and possibly address the issue while the vehicle was already at the dealership.
I appreciate the recall repair, but I believe better communication regarding important vehicle warnings would greatly improve the customer ... Read More Google - May 30, 2026
Amazing customer service !
The team at Honda Universe is incredibly welcoming. From the moment you walk in, you are greeted with warmth, professionalism, and genuine friendliness. I highly recommend this dealership for their fair, honest, and sincere approach to sales. Purchasing my 2026 Honda CR-V TrailSport Hybrid was a smooth and enjoyable experience from start to finish. The staff took the time to answer my questions, never made me feel pressured, and truly made me feel valued as a customer. If you are looking for a dealership that treats people with respect and integrity, Honda Universe is definitely the place to go!
The team at Honda Universe is incredibly welcoming. From the moment you walk in, you are greeted with warmth, professionalism, and genuine friendliness. I highly recommend this dealership for their fair, honest, and sincere approach to sales. Purchasing my 2026 Honda CR-V Trail Sport Hybrid was a smooth and enjoyable experience from start to finish. The staff took the time to answer my questions, never made me feel pressured, and truly made me feel valued as a customer. If you are looking for a dealership that treats people with respect and integrity, Honda Universe is definitely the place to go!
Review Title: Exceptional Service – Lisa is the Best Service Advisor!
⭐⭐⭐⭐⭐
I have been bringing my 2022 Honda CR-V Touring to Honda Universe for years, and I always make sure to work with Lisa Barritta. She is hands-down the best service advisor I have ever dealt with.
Lisa is completely honest, highly professional, and genuinely cares about her customers. On my most recent visits for a major 53k-mile service (brakes, fluids) and a follow-up 4-wheel alignment, she took the time to explain exactly what my car needed without any high-pressure sales tactics. She is thorough, meticulous, and always ensures the job is ... Read More Google - May 27, 2026
I just leased a car from Honda universe. T have been leasing hondas for many years. This was my first time at Honda universe. It was a very easy and non stressful experience. The salesman Christopher murphy was excellent as we're all the other people I dealt with. The service department is also wonderful. Very friendly and helpful. It's a great dealership!! Thank you all
Gustavo is the best
I bought car on Monday and Allie was the absolute best!!! If you need a car go here and ask for Allie she is so helpful and so nice!!!
It was very nice and I felt comfortable. My brother was with me and he felt comfortable also
Negotiated our lease deal with emails and texts. Seamless negotiation, was given a fair price immediately, we then came into lease the vehicle. No surprises, best negotiation I've ever had. Gus was a pleasure to deal with.
Honda Universe is where the customer is first and Jessica is the best with her awesome personality!
Allie was thorough , professional, and knowledgeable. Answered all our questions and was a pleasure to deal with. We feel got a great car for a great value.
Alie Lopez was fantastic. She was very knowledgeable and walked us through the entire process.
Love this place. 🩷🩷🩷This is my last day for awhile at this wonderful place. This is Service with a smile and honesty. It’s a joy to come here. Lisa greeted me with a smile and “how was your Mother’s Day?” I inherited a 2025 Toyota Corolla and even though I would prefer a Honda I guess 10 year younger car makes more sense. I took it to Toyota world —-Holy Moly! , the Toyota place was scary. The grumpiness the lack of snacks, no wifi, the sheer sadness, and tension amongst the staff. No one looked up at me at all, ... Read More Google - May 11, 2026
Buyig a new car is always stressgful. But had a great experience with Sue S., Carlos and Reimer. Would highly recommend this dealership and hope to get great service on my vehicle if needed!!
We had an amazing experience at Honda Universe in Lakewood! The staff was very accommodating and flexible with our budget, and they truly worked hard to get us the best deal possible. They made the entire process easy, stress-free, and transparent from start to finish. We never felt pressured, and they took the time to answer all of our questions. Highly recommend Honda Universe to anyone looking for great customer service and a dealership that genuinely cares about helping customers! Look for Alie ❤️
Everyone was very professional and knowledgeable. They made buying a car a much easier process.
Went in there no hassles everything was what it is. Great sales person. Good dealership to work with.
Jessica was amazing & easy going. Got the job done and I was in and out !! Would highly recommend asking for her when you walk in !!!!!!! 🙏🏻🙂
I had the best experience when leasing a vehicle here! I was helped by Jessica and she was so kind. The whole staff is very welcoming, it took the nerves out of going to a dealership. I will be coming back every time.
I had such a genuinely great experience working with Sue that I felt compelled to share. From the moment I walked in, she was warm, professional, and refreshingly not pushy. She gave me the space to make my own decisions, answered my questions honestly, and never once tried to upsell me with unnecessary add-ons or pressure me into a brand-new vehicle I didn’t want.
What stood out most was her integrity. I had previously visited another local dealership with the exact same car priced $4,800 higher, where the focus felt more on how I was paying rather than helping me ... Read More Google - May 5, 2026
I had such a genuinely great experience working with Sue that I felt compelled to share. From the moment I walked in, she was warm, professional, and refreshingly not pushy. She gave me the space to make my own decisions, answered my questions honestly, and never once tried to upsell me with unnecessary add-ons or pressure me into a brand-new vehicle I didn’t want.
What stood out most was her integrity. I had previously visited another local dealership with the exact same car priced $4,800 higher, where the focus felt more on how I was paying rather than helping me ... Read More DealerRater - May 5, 2026
Jessica was fantastic. NICK the manager was great. They gave me the best deal around, hassle free.
6 years and 3 cars with them and forever will be going to Danny for everything. They’re great here, always helpful and he really is the best to work with!
This was the easiest and most pleasant car buying experience we could have ever hoped for. She was amazing and made sure everything was seamless. Reimer the finance guy explained everything and we felt totally comfortable. Nick, the guy who does it all and put it all together for us was so friendly and greeted us with a smile. Ashley made sure we were treated like part of the Honda Family. Thank you all so very much.
Went to lakewood, my sale guy- Gustabo was amazing! He answered all of my questions, test drove different SUV, no sale pressure, super nice. I bought my first CRV
Painless, Honda universe made it work. I appreciate their honesty and integrity. I’d recommend them highly
Danny is the best! He takes care of you. From being to end and then some!
Alie Lopez a very pleasant, nice, courteous and patient young lady sales person, made my unexpected vehicle purchase experience was great and successfully satisfying with every step of the process. 🙂
El personal muy amable , y sobre todo con mucha capacidad y paciencia para el cliente en todo momento estuvieron de un humor increíble y me dieron muchas opciones la verdad lo recomiendo mucho por el trato que ofrecen , estoy muy contenta con la empresa
Pleasant experience. Matt VanPelt was awesome! I would recommend this dealership to others. I will buy again from here
Excellent service, Matt Vanpelt was fair and honest, hard to come by in this industry! Everyone here is so pleasant! Well pleased with Honda universe.
I am a long time customer of Honda Universe. Neil Goldstein is an.outstanding car salesman who made the entire process smooth, transparent, and stress-free
Alie from Honda, has been nothing but such a great person to help me with my second car. She was so patient with me and explained everything so diligent to me that it made me enjoy the experience moving forward. If you are looking for a brand new car or just a car in general I will highly recommend her to you. Thank you Honda!
Danny is hands down the easiest best to deal with sales man, my family has got multiple vehicles through him and it’s been nothing but a breeze,
Neil was excellent, got a good deal on a great car.and he knows all the latest in and outs about the vehicle
always a pleasurable experience with Danny Patel. Service appointments are always quick, reliable and comfortable atmosphere
(Translated by Google) An excellent experience. Alie was a great help; I definitely recommend Honda Universe and Alie for buying a car! (Original) Una experiencia excelente. Alie fue de gran ayuda; ¡definitivamente recomiendo Honda Universe y a Alie para comprar un auto!
First time car buying experience went great. Alie made the whole process smooth and stress free & truly worked with our family to fit our needs. Couldn't recommend Honda at Lakewood or her more!!
When I arrived To the dealership, it was after a week or two of shopping and looking at different Honda cars at different dealerships and I felt hopeless. I had a A budget I wanted to stay in, but also wanted a lot of car for my money. The car salesman that I worked with, spoke to me for less than five minutes and said I have the exact car for you. I took it for a test ride and I immediately fell in love with the car. It was the easiest and quickest car purchase I’ve ever made. ... Read More DealerRater - Apr 18, 2026
I am a long time Honda owner live in Lakewood, and I trust nobody else but George the service manager at Honda Universe. He’s the most honest guy you’ll ever meet in the world. will never charge you for anything you’re not needed for an explains everything in detail for your dilemma. Great guy great company.
Another fantastic experience at Honda Universe! Starting with Nick Salerno who always makes sure that buyers get the best deal possible! And he's done that so many times over the years for us.Having Nick there is like striking gold! Our salesman was Joseph Ferrara and he saw to our needs every step of the way! He was very knowledgeable and respectful to us from the beginning of the deal to the end. A very competent young man. Gustavo oversaw much of our deal and he was a pleasure to have, making sure that everything went right. And at ... Read More Google - Apr 15, 2026
I went there just to browse around & Gustavo made everything quick and easy . What a great salesman! Definitely coming back for a bigger car when it’s time !
Chris Murphy, our salesperson was very knowledgeable and helpful
Nice experiences every time I go for anything. Patient sales reps,Kind mechanics,You will leave happy.
They were very helpful. They set up everything for me. I appreciate all of their assistance.
Very professional staff nick this sales manager took every question and consent I had. Very happey
10/10 experience! Salesperson Neil Goldstein was phenomenal, super helpful and answered all the questions I had. He made the process way less stressful than I expected. Everything went smoothly and I’m happy with my new car and will definitely come back to look for Neil, or maybe even another car 🙂
Went in the last day of the month... Sales Rep was amazing, she found the car we were looking for, worked #s quickly and we agreed to the deal in a timely manner. We took home the car that evening. The entire staff was amazing from the front desk girls to the business manager!! Special shout out to Sue for making my dad happy! In the market for new wheels? Check out Honda Universe and be sure to ask for Sue!!!
Just purchased a pre-certified used HRV with the assistance of sales representative Alie. Alie took her time to make sure all of our needs were met. She went above and beyond to ensure we are satisfied and happy with our purchase. She also made the buying process easy. We will definitely continue to recommend Honda Universe, go see Alie!
(Translated by Google) Good morning! I wanted to share that I bought my first truck here. Mr. Rey helped me a few months ago, but I couldn't get it. Two months later, I went back and drove off with my brand new, zero-kilometer truck. It's beautiful! So far, I have absolutely no complaints. The truck is in perfect condition. I'm so happy and grateful to Mr. Reymundo for his help. I'm going to speak with him personally soon to thank him. I highly recommend Mr. Reymundo; not many of us are as lucky. I'm so ... Read More Google - Mar 30, 2026
Had a great experience with Sue. We love our new Pilot.
With regard to my recent experience at Honda Universe getting my car serviced, i was fortunate to have met and dealt with Jonathan Sanchez, Service Advisor. From the time of his friendly and warm geeeting i found him to be very knowledgeable and forthcoming, he answered all questions readily, and made it a very pleasurable experience. I would highly recommend dealing with Jonathan for all of your service needs.
The experience was quick and easy no real hassle and major help with the assiocate that helped me out
I worked with Sue Simone again to buy my lease vehicle. A very pleasant experience!
Alie was a great sales women. She was knowledgeable about the process, she assisted with my new car purchase, she found something within my budget and my favorite color!
Bought a car today at Honda Universe manager Nick Salerno and salesman Neil Goldstein were so helpful. They couldn’t do enough for me. Professional and fair.
Buying a car at Honda Universe was a pleasant experience. The manager Nick Salerno is awesome. Along with Neil Goldstein, a great team. Highly recommend 👍
If you need a honda ask for Matt Van Pelt. He is an excellent salesman at Honda Universe in Lakewood. Everyone from reception, sales, mgmt. and service are all very nice. We have been going here for years and have always been treated with respect. I highly recommend this dealership.
Honda Universe is a pleasure to deal with. Everything was done in about an hour and a half.
Was an overall great experience did not feel pressured by anyone . I left a satisfied customer.
I had a very pleasant experience. They had me out quickly everything was ready for me will definitely use them again
The whole staff was very friendly and helpful. From start to finish, all of my questions and concerns were answered.
My lease was up on my Mazda cx9 and my husband told me about Honda universe since I was really adamant about the Honda pilot. We went March 7th 2026. I was nervous and excited at the same time, we were greeted by Carlos the car salesman manager then were introduced to Jessica Moreno who then took over. Needless to say she was patient , not aggressive, nor pushy and worked hard to get me where I wanted to be in payments just the overall deal. At the end it all worked out well for me and my husband ! She made us ... Read More DealerRater - Mar 10, 2026
More than happy with my Honda Universe experience. My wife and I were treated like family by the people we dealt with in the dealership and most specifically by our sales person Reimer. This is our first experience with your dealership and we will be sure to offer referrals to your dealership to our friends and family.
I want to thank Jessica for all her help in getting me in a new car at such a stressful time !
Was a good process of buying our Ridgeline. Things went smooth and no high pressure sales pitches. Neil was helpful and patient throughout the process.
If anyone is looking for help here, I highly recommend asking for Ally!! She was so wonderful, funny, polite and professional. She made what can be an exhausting and stressful experience such a lovely and memorable time. This is how buying a car should feel! I’m so happy I chose to show up at Honda today and have the pleasure of being helped by her (:
The car buying was painless and they were so helpful. Murph was great!
I had another great experience with Bob M in the service department. Bob is a straight shooter about your car and doesn’t try to sell you what you don’t need.
Danny was a kind, caring & understanding salesman. He located the exact car I wanted and came in with an even lower monthly payment than what I had I needed. He shared personal stories about his family with me which made me more comfortable with the shopping experience. I came in as a stranger to him but I think we left as friends. Oh, and I love my CRV!!
Was a no pressure positive experience from the minute I walked in the door. My sales person and the manager did everything to ensure that I got the car I wanted for the best price. I can honestly recommend them. I am grateful for their kindness and care.
The whole process was seamless so far! I’m just awaiting my registration to be mailed to me.
Everything was great great new car waitress my wife wanted Nicholas was a lothelp and what can I say Neil thank you
I was very happy with every person I had contact with, and will recommend them with my friends.
This was my 3rd Honda I have bought here and it is always a c smooth process.
Very happy with how we were treated by Sue. She and Nick go above and beyond to take care of their customers
Great experience at Honda universe! The team was friendly, professional, and made the whole process easy. Huge thanks to my sales person, Jessica MORENO – she was knowledgeable, patient, and truly went above and beyond to help me.. highly recommend asking for her!
Leave Us a Review