Customer Testimonials

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DealerRater Feb 28, 2021

Great service. Friendly , quick, courteous. I would recommend Honda dealership to all who need service or a lease. Thank you for sticking me in promptly.

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DealerRater Feb 28, 2021

Thank you so much for all of your help Yvette! You made the process of getting a new car so easy. I appreciate your work and honesty!! You were able to answer all of my questions without hesitation. Thank you to Nick and Al as well with helping me get a great deal!!

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DealerRater Feb 27, 2021

Fast, easy, not pushy and very kind. Yvetter and Glenn are awesome as well as Sean in finance is amazing! Do yourself a favor and shop here.

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DealerRater Feb 26, 2021

The best sales representative around! She was kind, understanding and took her time to help me. She sat with me for hours to get the right price for the right family care.

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DealerRater Feb 25, 2021

Great experience. All staff cheerful and accommodating. I would highly recommend Honda Universe. Friendly staff. Great prices great deals wouldn’t go anywhere else. Awesome.

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DealerRater Feb 25, 2021

Great service. I felt like my needs where taken care of and the service writer made me feel at home and I left content. I would go again.

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DealerRater Feb 25, 2021

Very friendly. Had great accommodations. Didn’t expect a better experience. Always felt welcome and very well taken care of since 2019 when i got my other Honda.

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DealerRater Feb 25, 2021

good trade in value - better than Auto Lenders. Better price on the car I wanted. Friendly - great follow up service after sales. good financing department

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DealerRater Feb 24, 2021

I had a great experience with Honda Universe . We cut the deal and was out quick, that's what most buyers want. I have leased 3 cars with them and their sales Manager Nick Salerno has always been instrumental in getting the job. He always made me feel like a important customer.

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DealerRater Feb 24, 2021

Yvette took good care of us the whole time we were there. She had all the paperwork ready for us when we arrived. She is Very courteous and efficient.

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DealerRater Feb 24, 2021

Everything seemed to work out OK. We looked at a couple of different models and worked with Danny Patel as our Sales Representative. Budget was a big factor for us but I had a guaranteed loan from USAA Bank. Danny Patel worked within our budget and we got a brand new Honda HR-V.

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DealerRater Feb 23, 2021

Great staff. Neil was great working with. Glen managed to get the deal done! Don't be afraid to make an offer ! Got a great car at an extremely reasonable price. Thank you!

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DealerRater Feb 22, 2021

Nice experience Jessica was very kind and professional pleasant atmosphere great communication. B b b b b b b b b b b b b

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DealerRater Feb 20, 2021

Yvette did a great job getting the car I wanted anyone looking for a car call yvette thanks so much I appreciate you................A1.... thank you

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DealerRater Feb 20, 2021

Amazing customer service. Yvette is the best and always gets me in to something she knows I will love. Great place definitely will be returning.

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DealerRater Feb 19, 2021

I recently just purchased a 2021 honda civic hatchback. I also own a 2020 ridge line and I'm very happy with both deals if you're in the market for a vehicle please contact Yvette Rivera

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DealerRater Feb 19, 2021

I purchased several vehicles from Honda Universe. They always work with me to get the best deal. Emily was anazing and even dropped off an item to my home! I will always patronize Honda Universe.

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DealerRater Feb 19, 2021

The service was excellent. The work was done timely and to a standard only Honda can perform. Tony in the service department was extremely helpful.

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DealerRater Feb 17, 2021

Great salesman. Neil Goldstein I would recommend him to any family or friends. Made buying a car easy and fast. Neil was very knowledgeable John Mcgraw made it possible with his knowledge

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DealerRater Feb 17, 2021

Matt Van Pelt helped us find the perfect vehicle for us. Professional, warming environment super easy inviting, no pressure ... such a wonderful experience at a car dealership. Thank you so much!

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DealerRater Feb 16, 2021

Had to get my 2018 Honda Accord software updated for a call about it. Scheduled it with Lisa. Dropped it off and had back within 2 hours great service from Lisa. Thanks!

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DealerRater Feb 16, 2021

Great experience buying from Honda Universe (Neil) so I’m not at all surprised my first service visit (Lisa) was equally positive. Very happy with all of the staff of Honda Universe and their commitment to customer needs!

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DealerRater Feb 16, 2021

Matt was very helpful and made sure we were happy every step of the way!! I highly recommend Matt if your looking for a vehicle. He made this difficult process very smooth and easy. He is the man to see!!

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DealerRater Feb 15, 2021

Lisa was super friendly and knowledgeable. Lisa made sure I got a ride back to where I needed to go right away! Thank you lisa!

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DealerRater Feb 15, 2021

Thank you Honda for having John McGraw on your team. He was amazing at servicing us and taking care of our needs without any delay! He was helpful knowledgeable and patient. Thank you very much for taking care of us!

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DealerRater Feb 14, 2021

Best experience ever was walking into Honda Universe to look at cars. Everyone from the receptionist to the finance department made us feel like family. Our sales representative was informative and was a tremendous help. We even wound up purchasing two new vehicles. Best experience ever.

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DealerRater Feb 13, 2021

We came to Honda universe and immediately we’re greeted with a warm welcome right at the door we felt like we were family! We sat down told them exactly what we wanted and within minutes we were test driving cars. We have bought MANY cars and BY FAR this was the most amazing and smoothest experience my wife and I have ever had at a dealership. Our salesman Matt was by far the best along with Glen, Fred, and Sean! They were all so great! We will not be going anywhere else from now on when we want to ...

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DealerRater Feb 13, 2021

From the moment I drove up Neil Goldstein greeted us like family , he explained everything . I never felt pressured and he kept 100% real honest.

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DealerRater Feb 12, 2021

I was very happy with my experience here. Everyone I worked with was very helpful and professional. A lot of the deal was handled over the phone which helped make the process go smoothly and efficiently!

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DealerRater Feb 12, 2021

Everyone is always friendly, and I never wait long for Service. Lisa is especially helpful, and I really appreciate how she uses text messages as communication (if wanted) Makes my life easier.

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DealerRater Feb 11, 2021

Thank you Honda. Tony was such a great person to work with. He was caring, professional and made my early morning experience so smooth and quick!

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DealerRater Feb 11, 2021

Pleased with service. Very clean facility. Was surprised to see that there were not all that many cars in showroom. Oh well must be because of covid

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DealerRater Feb 10, 2021

Fast service. Appreciated the repairs that were brought to my attention by Tony. Will return for my next oil change once it is time for it.

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DealerRater Feb 9, 2021

Gracias es un buen concesionario Lo Recomiendo excelente servicio el personal muy amable bien atentos que más podría decir gracias a Paul por su amabilidad

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DealerRater Feb 9, 2021

Service person was excellent. Very friendly and helpful. I would recommend this dealership to anyone.. Price was good. Parts were good. Communicated well and kept advised

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DealerRater Feb 9, 2021

Customer service was really good. They team took time to assist with the appropriate vehicle. I would totally recommend. I'm happy with my 2021 Honda Pilot SE.

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DealerRater Feb 9, 2021

I really happy for my new car and Matthew was very good with us and I’m very happy for all your help thanks Matthew thanks Honda

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DealerRater Feb 8, 2021

Great customer service!! This was my second purchase at Honda universe. We were in and out in 2 hours. I will continue to use them.

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DealerRater Feb 8, 2021

Yvette was awesome!! She did what we asked for. She didn’t waste time and we got what we needed. We appreciate her and everyone from Honda Universe.

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DealerRater Feb 7, 2021

Yvette was very helpful, knowledgeable, and patient. She is very easy to talk to and not pushy. Very happy with my purchase. I would recommend her to everyone.

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DealerRater Feb 6, 2021

I had a great experience with Paul, Glenn at Honda Universe!! This place is full of friendly people and great customer service. I would definitely recommend them!

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DealerRater Feb 5, 2021

After telling Matt that I didn’t like the sport style seats, he knew exactly what to show me, the Honda Ridgeline. We took it for a test drive and that was it. He was very intuitive and he and the manager, Fred, worked with me on my budget. I walked off the lot with a new Ridgeline!

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DealerRater Feb 4, 2021

Happy with my new CR V and the Honda Universe. Thanks! “ This could be the start of a long friendship “ Keep up the good work

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DealerRater Feb 4, 2021

I had a wonderful experience at the dealer. Everyone was attentive and friendly. I love Hondas and so glad I was able to get a new one. Bryant was great!! thank you!

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DealerRater Feb 4, 2021

Honda Universe has always been a pleasure doing business with you. This experience during Covid was a bit of a scare, although between Yvette Rivera and Nick Salerno calling me and having cars lined up for me made the trip so much easier the two of these emoyees worked together as a team to ensure that they were meeting my expectations as a customer, Not trying to rip me off. The sales rep had glass in-between her and me which made me feel so much safer, infact everyone was wearing facial protection even the mechanics. The management was very courteous ...

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DealerRater Feb 3, 2021

Tony P. provided excellent customer service and exceeded my expectations. He was courteous, had strong communication skills, and exhibited a desire to make the customer satisfied. My vehicle was serviced in a thorough and timely manner. I brought my vehicle into the Honda dealership on route 88 in Lakewood to have a routine oil change completed, as well as diagnosis of a newly concerning sound when I started my car. I will definitely utilize the service department at the Lakewood Honda dealer in the future! Tony should be recognized for his excellence in service.

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DealerRater Feb 3, 2021

This dealer is really good I like Neil Goldstein because he always make it work Is the second time that I get a car from him I will come back again he is really good

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DealerRater Feb 3, 2021

I am pleased and satisfied with the amount of attention I received from the staff in this dealership.when other dealerships said NO.HONDA UNIVERSE said YES! Thank you Paul Dugan and Nick Salerno for making this happen.

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DealerRater Feb 2, 2021

My experience this time around was definitely more pleasant than my first time. Matt Vanpelt did an excellent job for being new. He did the best he could and was very knowledgeable. management found the perfect deal for me that worked within my budget and didn't stop until I was truly satisfied.

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DealerRater Feb 2, 2021

I am a Honda man and have been for many years . I drove 4 Accords 1 Pilot and now a CR-V. I'm excited.

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DealerRater Jan 31, 2021

It was a very pleasant experience from start to finish. Danny Patel who we had dealt with was great. It was like talking to a family member. He really listened to what my wife and I wanted in a car. Mike Bendar who handled the financials was great also.

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DealerRater Jan 31, 2021

The most seamless, stress less car buying experience we have ever had. Yvette was terrific in helping us decide between cars and helping us find the perfect fit. Nick was amazing in assisting with our trade and financing. Mike in financing was the icing on the cake and was able to get us an even better rate and the very end of the deal! We will be using this dealership for all of our future purchases for our family. Super friendly staff. No pressure. What an unexpected pleasure.

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DealerRater Jan 31, 2021

Neil was by far the BEST salesman I have ever dealt with. He was pleasant, knowledgeable and so helpful from start to finish. Everyone I dealt with at Honda Universe was by far TOP NOTCH! I will forever be grateful for this experience and will recommend them to anyone and everyone!!

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DealerRater Jan 31, 2021

From beginning to end our experience was smooth, enjoyable and honestly far exceeded our expectations. We worked with Glenn, Paul and Mike and they were all super friendly, very helpful and all around awesome people to work with. This was truly the best car buying experience my husband and I ever had! And we LOVE our new wheels! Thank you! 🙂

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DealerRater Jan 30, 2021

Honda Universe gave me the best deal on my new Honda Accord.This is my second car from them my girlfriend also purchased a Honda Pilot as well.

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DealerRater Jan 30, 2021

Everyone was polite and easy to work with. Yvette was great and made buying a car a pleasant experience! I will definitely be coming back to her again in the future.

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DealerRater Jan 30, 2021

Excellent service, Yvette made the process so easy and ENJOYABLE. We will most certainly be back for our other vehicle trade in. Highly recommend! Thank you Yvette and Honda Universe!

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DealerRater Jan 30, 2021

What a great experience! Knowledgeable staff. Friendly faces. Mr. Patel was a pleasure to work with. He listened to my wants and needs and was able to help me differentiate the two while picking an amazing car. This was Odyssey #4 for me and I can't begin tell you how excited I am. Highly recommend.

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DealerRater Jan 30, 2021

John is always helpful and pleasant. I have sent family members to the dealership and have them ask for John. He always steers them in the right direction

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DealerRater Jan 29, 2021

Very organized and on time. I was happy to have a place, not the waiting room, to sit in and wait.The wait was even shorter than predicted.Pleasant wait.

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DealerRater Jan 29, 2021

I really have no problem when I come in to have my oil change. Everyone is very pleasant. The girl that helped me when I came in was very helpful explained everything to me. Danny Patel is also very helpful.

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DealerRater Jan 29, 2021

Worked with Lisa for the first time...wonderful service experience fast and easy process. It was my first time at Honda Universe and will not be my last!

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DealerRater Jan 28, 2021

Nice people nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice

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DealerRater Jan 28, 2021

I had a great experience with the Honda Universe service department. I appreciate the follow up done by their team especially customer relations manager John McGraw. I would highly recommend Honda Universe for all your automotive needs!

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DealerRater Jan 28, 2021

Lisa was excellent. Every time I have had to bring my car in she has been a pleasure to work with. She kept me in the loop every step of the way and explained everything to me.

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DealerRater Jan 28, 2021

Went in looking for a car. The staff was very helpful and professional. Had all the answers to the questions I had .will be back in the future for all sales and services

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DealerRater Jan 27, 2021

Antonio Paparatto was great to work with. He gave me updates to the progress and i was finished within an hour. He was awesome! No reflection on him...the customer service waiting room could use some updating. Compared to other dealerships, there were no perks - snacks, water, coffee anywhere to be seen. The television remote didn’t work.

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DealerRater Jan 27, 2021

G R E A T D E A L E R S H I P T O W O R K W I T H

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DealerRater Jan 27, 2021

Thank you John for your professional and loyal service through the years. Anytime my wife or family needs anything, your always there for us. Your one class act. Cheers!

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DealerRater Jan 27, 2021

Was one of the best service experiences I ever had the Woman Lisa was great I will always service my car there.Also the manager Nick and Don the service manager answered all my questions. Don was very helpful.

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DealerRater Jan 26, 2021

Absolutly incredible! Would buy a car from Emily again!! She is super awesome and deserves a raise for going above and beyond for the customer

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DealerRater Jan 26, 2021

Service Advisor Lisa Barritta was an excellent representative of Honda Universe. She made sure I was updated in a timely manner. She made the experience easy and quick

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DealerRater Jan 23, 2021

Service was outstanding- couldn’t be more happy with my service rep. Lisa. Will definitely have my Honda services again at Honda U. in the future

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DealerRater Jan 23, 2021

Great service every time I come in. Always satisfied with the service and fair pricing. The wait times for the service is never too long.

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DealerRater Jan 22, 2021

I give Honda Universe a five star rating all around for sales and service. If I purchased another Honda, I would hope I can buy it through Honda Universe as long as it is a fair price. Their service department is a pleasure to do busy with. It is an excellent dealership.

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DealerRater Jan 22, 2021

It is always a pleasure working with John. He really makes the car buying process easy. Takes care of all the details and is always friendly and professional.

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DealerRater Jan 21, 2021

Honda universe was by far one of the best dealerships I have ever dealt with. I highly recommend them. Thank you for helping me find my truck

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DealerRater Jan 21, 2021

Awesome experience - Neil and the entire Honda Universe team we’re professional, detail oriented and extremely accommodating. I will continue to recommend and remain loyal in the future

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DealerRater Jan 21, 2021

Steve was super helpful in the purchase of my new car. If we didn’t understand something he made sure we understood it. Buying a car is a big purchase and I am glad that he made me feel confident in doing so!

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DealerRater Jan 21, 2021

Our experience @ Honda Universe went quickly and smoothly , Management John McGraw handled all our issues ,we traded in our car and were in our new vehicle and out of the parking lot in less than 3 hours...A++ service....

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Cars Jan 21, 2021

Love this place...and it's hard to love a cardealership but manager, John McGraw made it easy. He always goes the extra mile to be sure his customers are satisfied

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DealerRater Jan 20, 2021

Service Dept is super awesome. The staff is always kind and friendly. Ms. Lisa is the bestest of them all. Great service provided by a great staff.

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DealerRater Jan 20, 2021

Service was good and they are not as pushy as other dealers . Will definitely go back if I have any problems in the future. Great service

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DealerRater Jan 20, 2021

Our service for my first visit was far superior then the other Honda dealers. I had a great experience and one associate stuck in my mind as being the leader of great service is Lisa.

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DealerRater Jan 19, 2021

Went in to look at two cars today and was treated like a VIP. John McGraw set us up with Neil Goldstein and both men went out of their way to help us make a great deal. We highly recommend this dealership! Ask for John, he’ll set you up for an easy purchase.

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DealerRater Jan 16, 2021

Danny and Rahsaan were amazing! Very helpful .. they were a pleasure! Definitely see myself coming back in the future and recommending both of them for being friendly and extremely helpful

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DealerRater Jan 15, 2021

Excellent Service! They offered me everything they needed to. The Service lady was amazing. They took care of me every step of the way and the made sure i was comfortable the entire way.

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DealerRater Jan 15, 2021

Lisa at service desk very professional and friendly service on vehicle done in timely mannor i will bring the vehicle back for future service when needed

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DealerRater Jan 15, 2021

Great service; thank you! Tony in the service area was pleasant and kept me informed during the servicing of my car, explaining in detail so I could understand what my car needed and why. My thanks also extend to John McGraw in Management. Any questions I have are aways answered pleasantly and professionally. I spoke with John again, a few days after service, and told him how happy I was that my car ran so much smoother.

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DealerRater Jan 15, 2021

Great Service! Lisa was very helpful, friendly, and knowledgeable. I felt very taken care of, and updated through out. Will definitely use this dealership again.

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DealerRater Jan 15, 2021

Service department staff are very friendly and helpful. Not pushy which would make me take my car somewhere else! 🙂 Everyone was professional. Very positive experience. There was a problem with one of my services but it was resolved by Lisa efficiently and to my great satisfaction.

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DealerRater Jan 15, 2021

I walked in and was immediately greeted by Emily, who presented a warm and welcoming energy - so from the start she had already caught my interest in searching for a new vehicle. Most of the time, I walk in, hate the vibe and walk out. Not only was she very friendly, she was knowledgeable. She helped me to narrow down my choices in vehicle from 7 different make and models. I will definitely be returning to speak with her again, and more than likely purchase from her. I would 10/10 recommend my friends and family to check out Honda Universe, and ...

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DealerRater Jan 14, 2021

I was greeted immediately by a very well informed professional salesman. I felt safe and clean in the environment as there were safety precautions in place. I was not rushed and quite pleased with the delivery of my vehicle and the explanation of

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DealerRater Jan 14, 2021

It was great from the time we walked in to the time we left. Great experience all around. Glen & Daryl made us feel luke family

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DealerRater Jan 14, 2021

Very professional and got my flat repaired in a timely fashion. Amazing 10/10 recommend going here! Jessica was very pleasant to deal with and made me feel like I was a priority. Thank you

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DealerRater Jan 13, 2021

Best Honda Dealer out there. Lisa in service is the only person I will deal with when I bring my car in. Danny in sales is the one I refer all my family and friends to. Best of the best!

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DealerRater Jan 13, 2021

Service was quick and efficient. I have never been anywhere that has has served me the way Honda universe did. I would recommend them anytime!

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DealerRater Jan 13, 2021

Daryl was great and very accommodating. Quick to respond to any questions after sales. Would recommend Daryl as your salesman He did his best to get me in and out and home with a new suv!

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DealerRater Jan 13, 2021

Yvette made me feel at ease and never once made me feel pressure getting into a new vehicle! She was amazing and worked so hard to get me exactly what I was looking for. If anyone is in the market for a vehicle, I would 100% recommend seeing her!

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DealerRater Jan 13, 2021

The people in this agency were very knowable about their product and features. They went out of their way to find the color of the car we wanted. Their telephone stay were also great

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