Customer Testimonials
Honda are fantastic. Repared sol inoid on back of car. They fixed it fantasticly and was great. Thank you so much.
Never a bad experience... whether sales or service, they keep it moving, with the customer in mind. If you're in the market, go see Matt.
Reimer and the team at Honda Universe were courteous, professional and very fair with the numbers they presented. They answered all my questions regarding the trim level and gave me a great price on a trade-in. Would highly recommend Reimer and the entire staff at Honda Universe.
Sue was our salesperson and she was terrific to work with. She and Nick made the process of buying a car frictionless. I’m actually looking forward to my next purchase at Honda Universe.
Great Service! Friendly & Attentive. The day went Smooth! We was offered Water & Popcorn..Thanks for the hospitality! I will let my friends know that this is the place to come to!
Fast and Great Service! Shot Out To Danny Patel He's The Man! I Traveled From Brooklyn Special Because Of His Service And He Made It Work For Me And Got Me A GREAT Deal Even Though I Had Some Issue With My Credit Score!
Had a great experience at Honda in Lakewood last week. Signed a lease on my brand new Honda CR-V and couldn’t be happier. Our salesman Travis was incredibly helpful and patient with us from start to finish and got us in our dream car. Highly recommend this dealership. Ask for Travis!
I rarely write Google Reviews, so when I do, there’s something VERY special about the place.
The Service Department is AMAZING. George is the Service Manager. He really cares about people. That is the core of the service experience and it shows. Lisa and the others on his staff are “cut from the same cloth” and provide the best experience possible. The technicians are top notch.
** Whether I’m going there for routine maintenance or a repair, their Service Department reminds me of the old, friendly, trustworthy/dependable Service Stations my dad used to go to, “back in the ... Read More Google - May 5, 2025
Knowledgeable and helpful folks. Reimer was especially helpful, patient and friendly. We did not feel pressured or coerced
I've owned Honda's in the past. This is the second car I've purchased from Honda Universe. They deliver a great shopping experience. Excellent customer service.
This is my third lease. Honda universe of Lakewood is always helpful and caring for my needs. John McGraw is the best general manager I’ve ever dealt with. My salesman Neil Goldstein was so helpful and patient with me. Lisa in the service department has always answered and solved any concerns. I’m so glad these people are here for me! Highly recommend this team when you are shopping for a new vehicle.
Great people to work with, professional and pleasant. Answered all the questions we had. Will recommend
Greated at the door. Friendly and attentive staff. Set up a test drive within minutes
Place is amazing!!! Highly recommend!!!!
Went in on an early Saturday afternoon and walked out 2 hours later in my ‘25 CRV Sport-L. The salesman, Reimer, Vinny and fianance manager Joe were professional, fair and honest throughout the seamless transaction. Would highly recommend visiting the team at Honda Universe.
Not only did Honda Universe treat me with incredible professionalism, but they were also able to crush their competitors price on a new Honda Accord and get me out the door in two hours, as promised. No sales tactics. No games. Just fantastic customer service and a great deal on a new car. Thanks Honda Universe!
Purchased new 2025 CRV EX, Leased, Thanks to Neil and Nick, for your help with this Transaction. always have good day at Honda Universe. Thank you, Guys,
Always good service. No pressure, relaxed environment. Fair price I would highly recommend if you are in the market for a vehicle.
This is our second vehicle from Honda Universe, we returned because they are great and the sales team is awesome. They answered all the questions and did not push. Great Team and dealership!!!
Matthew Vanpelt was great to work with and was very attentive with all our questions/concerns with purchasing my wife's 2025 Honda Pilot. He went above and beyond in locating and even personally transporting the vehicle from a non local dealership. Matthew was able to provide a sales price that was far and beyond a lower price compared to many other offers we received from other dealerships. I would highly recommend Honda Universe. We look forward to purchasing future vehicles from this family oriented dealership!
Amazing Danny is the best ever
It was a great experience! The process was smooth, really happy with the whole experience
Very easy to work with. No pressure for any department. The car was perfect at pick up, nice dealership
Travis and the team were awesome. They made the experience pain free and easy. We love our new car and will definitely be coming back the next time around.
I got their lowest priced right away. it was almost $2,000 lower than another dealer. everything was quick and smooth. thank you to all
Reimer was very helpful and patiently answered our many questions. We are very happy with our purchase and the service we received.
Working with Reimer Leuth was an excellent experience while deciding if I wanted a new vehicle while learning how Honda made improvements over the past eight years so I could intellectually make my decision regarding my purchase. I also wanted to thank Nick Salerno and John McGraw for their insight.
Welcoming with a good attitude. Walked me through the process in a easy way, as it was my first time buying a car. Wonderful all around
I found my experience at Honda Universe to be very good. The team there made buying a car easy & everyone there was professional.
Reimer was so helpful and understanding! My fiance and I have visited many dealerships before and all of them have only spoken directly to my fiance even though the car was for me and I’d be paying for the car, it felt like I was being left out, until we came to Honda Universe and that all changed when we met Reimer. Not only was he helpful and kind, he spoke directly to me and asked what kind of car I was looking for. He was patient, spoke to us and it didn’t feel like we were pressured ... Read More DealerRater - Apr 10, 2025
Reimer was so helpful and understanding! My fiance and I have visited many dealerships before and all of them have only spoken directly to my fiance even though the car was for me and I’d be paying for the car, it felt like I was being left out, until we came to Honda Universe and that all changed when we met Reimer. Not only was he helpful and kind, he spoke directly to me and asked what kind of car I was looking for. He was patient, spoke to us and it didn’t feel like we were pressured ... Read More Google - Apr 10, 2025
Had a great experience leasing my new car here thanks to Sue! She was honest, friendly and made the process as smooth as can be. I highly recommend them!
They worked extremely hard to give me a great deal! We'll definitely be back!
Great service! I was in and out very quickly, thank you for being courteous and not pushy with selling anything over what I wanted!
Joe was very pleasant and professional. Explained everything to me. Made the process easy for me.
I have leased 5 Honda Pilots over the last 15 years. Working with Nick is fantastic, he is the best. Everything is straightforward, no tricks or games with this dealership.
He is personable, knowledgeable, and patient. We love our new Honda. We will ve coming back to see Neil!
Joe was able to do the paper works quickly, despite the fact that it was for two cars!
Very welcoming, accommodating and family oriented. Professional treatment no sale pressure. Great experience we would recommend it.
Salesman and manager are attentive and listened to my concerns and needs. Treated professionally I was.
I had a great experience at the Honda dealership in Lakewood, NJ! From start to finish, the service was top-notch. The staff was friendly, knowledgeable, and genuinely helpful throughout the entire process of getting my car. They made everything smooth and stress-free, answered all my questions, and didn’t try to pressure me into anything I didn’t want.
What really stood out was the level of customer service — they truly care about their customers and go the extra mile to make sure you leave satisfied. Whether you’re buying a car or coming in for service, you can tell ... Read More DealerRater - Apr 4, 2025
Transaction was ok my Salesman William was more then helpful with many questions I had..
I personally did not have the best experience here but after some back and forth time, things were eventually made right. My saleswoman was new and was not the most knowledgeable. I also was coming in from Pennsylvania, I do not know why it felt like that made my experience any different from purchasing any other car, but it did. My advice is to make sure everything is taken care of before you leave, no matter what the inconvenience it may be to the staff. Used vehicle purchased and have had repairs done within five months.
Matt was great and was able to get me where I needed to be for my lease
Clean showroom Reimer was our salesman. He was friendly and knowledgeable. No hard sell! It was a very positive experience buying a car.
Reimer was a pleasure to deal with! He expedited everything in a very manner! Thanks
La verdad hay mucho personal ahí que no realizan un buen trabajo con los clientes y no deberían trabajar ahi
Everyone we dealt with at Honda Universe was pleasant and helpful! Great Experience! We would buy from there again.
Reimer was an absolute pleasure to have dealt with!! He exceeded our expectations!!! Thank you
Great customer service. Everything was very smooth with the paperwork Would recommend this dealership to others.
I have been coming there for many years. Great car place. Matt is an awesome salesman. He always looks out for me.
I had awesome experience while purchasing my first vehicle with Honda Universe. End to end process from stepping in to the dealership to stepping out with the vehicle went smooth. Staff is very helpful and courteous. Special shout out for Neil Goldstein who made the entire process quick and hassle free. I definitely recommend this dealership to the ones who are looking for their dream car. They will not disappoint you.
Very easy to work with. Very positive experience. Matt (salesman) was exceptionally helpful, professiona. He went out of his way to help me.
Great client service by My Man Niel! Great follow up. Nice experience. Will return again.
Great experience thanks to Paul! It was a seamless transaction. Paul was super friendly and answered all of my questions. He was very transparent throughout the whole process! I am very happy with my new vehicle! I highly recommend Paul! He isn't pushy and is very laid back! Thank you so much Paul! Joe was very nice as well. I will recommend this dealership to friends and family!
Neil Goldstein is the best and the reason i go to Honda Universe. That’s it.
Everyone was absolutely amazing from the salesman to the manager and finance. Def will refer
Honda dealership goes above and beyond to get you into a vehicle as fast as they can
What a great experience! Rep Lisa was so helpful, Letting me feel comfortable and letting me know how long it can take to inspect and fix! Pleasure dealing with you guys
Great dealership and super salesman including the internet lady that started the whole process. We will be back here again
Car sales Ray did an amazing job helping me find my new Honda CR V. He was very patient and accommodating. Ensured that I got what I was looking for. Highly recommend him for anyone looking for a Honda.
Travis was learning the ropes but with the help of others he answered all of our questions with honestly and in a timely manner. We were recommended to come to Honda Universe from many people and we were not disappointed in the help we received
I was between buying a Subaru Forrester and a Honda CR-V. Dealerships are right next door to each other. I went back and forth a few times. There were different things on liked on both cars. The deciding factor ended up being the salesman (Matt) and the dealership in general.
We have been coming back to Honda Lakewood for 10+ years for our cars... Danny our sales manager is always welcoming and takes his time to show us any Honda's we are interested in. I will only go to Honda Lakewood! Danny is professional as is the rest of the staff. A "10" all the way!
Recently purchased a Honda CR-V from Matt at this dealership. We were back and forth for a couple of weeks between a Honda and a Subaru. There were things I liked better on one then the other and vise versu. After going back and forth a few times between dealerships we decided on the Honda mostly because we felt Matt was honest and very easy to do business with. So thank you Matt and Universe Honda for selling us an awesome car.
I've gone to several dealerships and walked right out. I come to Honda Universe and they were adamant on me not leaving without a vehicle. They ensured that my family came home with a vehicle that was safe and reliable and met all of our needs. Thank you to everyone who was involved in this process.
Great experience, I stumbled upon Honda Universe when I was in the market for a CRV. Although it was the last day of the month and the dealership was very crowded all went according to plan.
So glad I stumbled upon Honda Universe. Great experience. Sue Simone was awesome.
Easy, simple and out within two hours Will was great! Glad I came here and always do my service here
Everyone was friendly and very informative. I would definitely come back again. Best deal In town.
I have nothing but great things to say about Reimer. Not only the first time we were there when purchasing my car but when we went back because of a faulty pump. Over all a wonderful experience with him and Honda!
El proceso aunque fue demorado, te aseguran que salgas con tu auto el mismo día. Javier Campos es excelente vendedor e hizo un buen trabajo. Si no tienes crédito, estás iniciando y quieres un auto en buenas condiciones y tener el respaldo de la marca recomiendo este lugar. 10/10
I have leased 5 vehicles from the dealership. They make me feel like family. I worked with Nick Salerno on all my leases. He always finds the color and trim model that I ask for at a great price. The paperwork was a breeze and there was no hard sell on a bunch of extras.
Reimer was great. He walked me thru the entire process to make sure I absolutely understood the process. Answered every question I had, and proceeded to ask me if I understood his answer. I went to 8 other dealerships from Trenton Eatontown Wall Manahawking Toms River, Reimer was the only one who did not pressure me into anything he made sure we took our time with details. He truly made me comfortable with everything. I appreciate his patience and his kindness during the whole process. He is the reason I decided to lease the truck with this dealership. Thank you
Travis was helpful and respectful. The process was quick and easy! Left with the car I wanted at a great price
I have been coming to Honda Universe since 2016. They are always willing to go above and beyond to reach your needs and goals on a car purchase. Travis was excellent. 11 out of 10.
Every time my wife or I come to lease another vehicle, Our salesman Danny Patel makes the process as easy as can be. He is absolutely the best at what he does. Always leave with a new Honda that we love. Thanks to Everyone at Honda Universe, we appreciate you!!!
I was happy with my experience buying a Honda Pilot Elite. My wife and I knew which one we wanted coming in, and a couple hours later we drove it home. It was a better experience than buying my last Pilot at a different dealer.
Amazing Experience! They really helped us to get a great deal on a brand new Honda HRV!
Sue Simone was amazing. After having a disappointing experience at Honda in Tom’s River this experience was everything we wanted. From the front desk, to the sales woman, to the manager, everyone was soooo nice and it was clear they all like working there. You didn’t feel like you were getting scammed like Honda of Toms River. Everyone was GENUINE. Highly recommend!!!!
Well accommodating, helpful, and overall pleasant experience. We are very satisfied with our experience and would highly recommend
Honda Universe was wonderful. Nick Salerno as always put together a nice package that I couldn't refuse. Again Thank You Nick Salerno.
They were awesome we live 5 1/2 hours away and were able to do everything before committing to drive the distance. when we arrived we were in and out with our new Vehicle within hour. They were exceptional!
I had an amazing experience at Honda Universe! Yvette went above and beyond to make the process smooth, enjoyable, and quick. She was patient and truly cared about finding the perfect car for me and my needs. I love my new 2025 Honda HR-V!! it is everything I wanted and more. I highly recommend Honda Universe to anyone looking for a straightforward and easy car-buying experience. Just go see Yvette; she’s amazing! Thanks again for a great experience!
The salesperson Steve was very helpful. He spent a lot of time explaining the car.
This is my fifth car with you guys since 2018. During Covid, I was contacted several times during the week, for months on end, borderline harassed by this dealership, to trade my car in because no cars were selling .I bought a new crv two weeks ago at an agreed upon price with my salesman Matt. $100 more a month for a lesser option model but it is what it is. A week later I told Matt my mother, who is on a fixed income , that she wants a HRV sport and has a trade in. Over 5,000 dollars down and he still ... Read More DealerRater - Feb 1, 2025
NO HASSLE! THATS HUGE! Other Honda dealer was WAY more pushy and thats a turn-off, I'd go buy a car somewhere they leave me alone... place did right by me. Only needed two screws.. ordered them no problem, they came a couple of days later I think I ordered them on a Saturday and they came on a Tuesday! Would come here again. NO HASSLE! THATS HUGE!
Sue was great to work with! I spoke with Nick the sales manager prior to coming in. When I got there Sue had everything ready, the car was upfront for a test drive and all paperwork on hand. She answered all questions I had about the car I was purchasing and made the process as painless as possible!
Visiting pine belt first I walked in ready for a fight and this dealership was no hassle and nothing but great to deal with.
Honda Universe was fabulous, they gave me a great deal with no games. I highly recommend them.
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