Customer Testimonials

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DealerRater May 9, 2021

Many thanks to John McGraw and Steve Umoru for always following up on purchases/service and ensuring that we are satisfied! Great team and attitude!

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Facebook May 8, 2021

Tienen un buen servicio 👍🏻

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DealerRater May 5, 2021

Matt was very helpful I have been a long time customer of honda this is my 6th honda purchase in the last 5 years my driveway looks like a honda dealership

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Facebook May 5, 2021

Matt was a pleasure to work with. He got all our questions answered. The whole process from start to finish was flawless and we love our new van.

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DealerRater May 4, 2021

excellent customer services the dealer is very clean the coffee is good lol.!!.. high volumen of attention👍.!! love the Area and love u guys thats it.!!...

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DealerRater May 2, 2021

Service was very good Lisa B was great so friendly and knowledgeable also a manger named Nick was very helpful I met another manager his name was John M c Gruff he seemed very nice also I thought he was such a funny man.Had a great experience will always do my service there.

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DealerRater May 2, 2021

Excellent care. Danny was very friendly and kind. But having to write 25 words in order to complete this survey makes me not want to fill it out

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DealerRater Apr 30, 2021

Everybody was very nice and friendly. Specially Sr. Jose Martinez, I was so happy because I Communiqué with him in Spanish and was very comfortable.

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DealerRater Apr 29, 2021

its a pleasure to always feel welcome and secure when servicing at Honda universe. Their service advisers are always nice and pleasant to work with.

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Facebook Apr 29, 2021

Service, follow up and friendly staff. Especially Lisa Barritta! Knows me by name and my cars, I always ask for her!

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DealerRater Apr 24, 2021

Very pleased w my used CRV! Understably, the waiting period to sit w finance was a little longer than expected. But other than that , my experience was pretty good!

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Facebook Apr 24, 2021

Jose Martinez was phenomenal.

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DealerRater Apr 23, 2021

Our salesman was amazing, never once did I feel high pressured, as I always have been in the past (not with Honda) Great experience and would return and refer!

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DealerRater Apr 23, 2021

Steve was very professional and made me feel comfortable ion buying my vehicle awesome customer service and the price was very reasonable for my liking.

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DealerRater Apr 22, 2021

I was very happy with my recent service visit. The service associate was very considerate and friendly. She also took the time to listen to my concerns carefully.

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DealerRater Apr 22, 2021

From my first interaction with the dealership, each and every person I spoke with treated me with respect And truly listened to me. I truly appreciate the professionalism of the dealership and especially my salesman Paul Dugan! The best! Thank you

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DealerRater Apr 21, 2021

Friendly sales service and done in a stress free manor. This is not the first car I leased from Honda Universe and certainly wont be my last

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Facebook Apr 21, 2021

Helpful salesperson Friendly service

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DealerRater Apr 21, 2021

Honda Universe of Lakewood was amazing! We had a really nice experience. Neil G. was very friendly and extremely knowledgably. Looking forward to coming back!

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DealerRater Apr 21, 2021

Great service at the location! The team was kind and patient. They were detailed in every aspect of the sale and made it a very pleasant experience.

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Facebook Apr 21, 2021

I found both Jose, my salesman and Bryan, the finance manager to be professional and helpful. Price on both the car bought and on my trade were fair.

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DealerRater Apr 21, 2021

LISA BARRITTA is very helpful,knowledgeable and is friendly.answers all my questions.she expedites my visits.knows the honda vehicle and its various settings,

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DealerRater Apr 21, 2021

All around excellent service for everything! Highly recommend going here for your next car or truck! Very friendly and professional. Neil was awesome sales person!

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DealerRater Apr 21, 2021

Was in for a safety recall as well as an oil change in my 2018 accord touring. Worked with Lisa. She was terrific! Used the free shuttle.

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Facebook Apr 21, 2021

Great service! Quick and easy process. Thank you team for your help with purchasing my new Honda CRV!!!

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Facebook Apr 20, 2021

Always have alot of attention to detail and personable, Danny and Sean had me in and out and couldn't be happier ! Definitely recommend this dealership

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DealerRater Apr 20, 2021

Very satisfied with Debra in service department. She is a asset to the service department. Yes,yes,yes,yes, yes,yes yes yes yes yes

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DealerRater Apr 19, 2021

Honda in Lakewood has always been easy and convenient and the staff is always so friendly. They are able to answer all of my questions and my car is always done in a timely manner.

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DealerRater Apr 19, 2021

Lisa was very professional and understood I knew the drill being I worked in car dealerships previously. Price for what I had done was what I expected.

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DealerRater Apr 19, 2021

Very satisfied with work done. Enjoyed working service rep Debra. Will return to have my brakes refurbished. Debra is very professional . I have nothing else to say

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Facebook Apr 18, 2021

I want to thank my sales person Yvette Rivera at Honda Universe for making my recent lease such an easy and enjoyable experience. I was able to get out of a Volkswagen Jetta that was forced on me from the last dealership I did service with. Yvette has a wonderful personality and is extremely knowledgeable. She was always prompt in responding to my questions and always made herself available to accommodate my busy schedule. I highly recommend you make an appointment with Yvette if you are considering a purchase or lease.Thank you Yvette! Service manager Nick is amazing and ...

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DealerRater Apr 17, 2021

Matt Vanpelt was very helpful and made our buying experience stress free. Our thanks to Matt and we will recommend Honda Universe to our friends.

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DealerRater Apr 16, 2021

Service was great but, the price my insurance paid was insane. Other than that, I might take my car elsewhere for a cheaper price and faster service.

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DealerRater Apr 16, 2021

This dealership was an excellent and comfortable experience. I will definitely come back to do business with this dealership. I was impressed with my salesman!

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Facebook Apr 16, 2021

The sales lady Yvette and the manager worked with me to purchase a car within my budget!

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DealerRater Apr 15, 2021

Lisa was great! She spoke to me twice before I even came in and she gave me a loaner car so I didn't have to wait.

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DealerRater Apr 15, 2021

Honda Universe service center was very nice! They promised I'd be out within an hour and I was done within 30 minutes. The service writers were very nice!

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DealerRater Apr 15, 2021

Everyone at the dealership was knowledgeable and very willing to meet my requirements. They were helpful and never did they pressure me during my time.

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DealerRater Apr 15, 2021

Everyone was very nice, but the process was way to long. 3 1/2 hours at the dealership was a long time. The employees were waiting for me to leave.

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DealerRater Apr 15, 2021

My wife and I had a very positive experience at Honda Universe. Our sales rep, Steve, was knowledgeable and answered all our questions - not just the ones we came in with, but others as they occurred. It was our first lease, so we had a number. He also allowed us to do the test drive alone. Finally, both he and the manager were able to help us achieve a suitable lease agreement.

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DealerRater Apr 14, 2021

Smooth streamlined process when trading in my lease for an upgrade. No hassles or given thr run around when asking questions. I would recommend to anyone

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DealerRater Apr 14, 2021

Great location great people and great to do friendly attitude. Was very professional and helped me through the process with clarity and sent me a pick up when my car was ready

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Facebook Apr 14, 2021

I was in & out within 30 minutes for an oil change. Very good!

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DealerRater Apr 14, 2021

Always a pleasure dealing with the service department. From the scheduling of the appointment until the very end of paying my bill its always a great experience. I Thank all the staff for always being professional

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Facebook Apr 14, 2021

I received the car/color I wanted

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DealerRater Apr 13, 2021

Always friendly and helpful speedy service, good experience Efficient, polite Employees seem to be happy working at Honda in Toms River All in all very happy with my new lease

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DealerRater Apr 12, 2021

Sammy did a really good job. He was Excellent in the follow process up and great service. He made the process seamless and would recommend him to my friends

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DealerRater Apr 12, 2021

Great location great people and great to do friendly attitude. Was very professional and helped me through the process with clarity and sent me a pick up when my car was ready

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DealerRater Apr 12, 2021

This is my second lease at Honda Universe. Neil was in contact with me via phone and was able to obtain the car I wanted within my price range. The car and paperwork were ready when I walked into the dealership. My experience was easy, fast, and seamless. All staff was friendly. I love my new Honda CRV. I highly recommend Honda Universe

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DealerRater Apr 12, 2021

I had two previous car loans that really put in the the red. I was considering purchasing a used Honda Accord until based off my circumstances my salesman Matt Van Pelt was able to get me into a car that I loved and in my price range. I really appreciate the time and more importantly the patience Matt showed me, along with Al, Rahsaan, and Nick. I just wanted to say thank you one more time for the help everyone. I truly appreciate the help and the 2021 Accord!

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Facebook Apr 10, 2021

My first time there at Honda Universe and I had a very good experience. My sales guy Jose was very nice and helpful.

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DealerRater Apr 10, 2021

Everyone at Honda are always very personable, professional and knowledgeable. The service agent Lisa always greets you with a great smile. She is always very helpful, professional, knowledgeable and make you feel very comfortable.

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DealerRater Apr 9, 2021

Very happy with Honda Universe. Our salesman Paul was very patient and made our experience painless. Once you walk in the show room they make sure you are being taken care of. Our next purchase will be with them.

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DealerRater Apr 9, 2021

Great service! Always quick and efficient. I would recommend to anyone with Honda to have all of their service work done at this dealer. Thanks!

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DealerRater Apr 9, 2021

Very happy with our experience... did not feel pushed into anything at all. Our sales man was awesome and the time to get it done was not bad either.

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Facebook Apr 9, 2021

Had a recall done and th service was fast, professional and friendly!

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Facebook Apr 9, 2021

I had a good experience, My salesman was very helpful with buying my car.

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DealerRater Apr 8, 2021

Very professional and knowledgeable staff. Made my experience fairly painless and effortless. Would definitely recommend them to anyone. They just need to update the customer area.

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DealerRater Apr 8, 2021

I recently purchased a CRV at Honda Universe and had my car in for service for installation of roof rack. The work was completed on a timely basis at a fair price.

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DealerRater Apr 8, 2021

Such an amazing experience! They really made sure I left satisfied and with a new vehicle! Paul was also super helpful and kind! Thank you again!!

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Facebook Apr 7, 2021

I highly recommend Honda universe in Lakewood they are kind and easy to work with. My sales person was Neil- he was very patient and attentive to my needs! This is my second purchase from Honda Universe and won't be the last. I would like to thank both Neil and Nick (manager) for everything they did!

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DealerRater Apr 7, 2021

Very good service. Neil and Fred are the best!!! Got me into my 2021 Civic in no time with no hassle or delay. You guys are the best.

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DealerRater Apr 7, 2021

Very friendly and knowledgeable team. When I walked in, Paul introduced himself with his friendly smile and I knew I was in the right place.

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DealerRater Apr 7, 2021

The experience with everybody at this dealership went extremely effortless. I was in and out and everyone I was in contact was polite and knowledgeable.

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DealerRater Apr 5, 2021

We had a great experience trading both our Odyssey and Fit. Jose made the process smooth and easy. It was a pleasure to deal with Sean at the finance department as well. Great teamwork!

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Facebook Apr 4, 2021

Jose was such a awesome guy and they were all super nice and friendly!! Definitely would recommend to anyone buying or leasing a vehicle!!

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DealerRater Apr 4, 2021

Took my '19 Civic Sport in for service and ended up trading it for a '21 CRV Hybrid. Had an issue with the driver mirror, but it was replaced, issue still exists but its not as bad as it was. Service department was also very good. Matt was also a very good salesman to deal with. Would highly recommend to anyone looking to buy or lease a Honda.

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Cars Apr 4, 2021

I brought my '19 Civic Sport in for service. So I decided to kill time by looking at the vehicles they have on the lot. When I was browsing the lot, I was approached by Matt. He asked me if I needed help with anything. Initially said no, but then changed my mind. Told him I'm interested in a CRV. Long story short ended up trading the '19 Civic Sport for a '21 CRV Hybrid. The CRV had an issue with the driver side mirror, the mirror was replaced, the issue is still there but its not as bad as it was. ...

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DealerRater Apr 3, 2021

Easy and smooth experience getting the car I had my eye on. Steve was great and his manager Nick helped us put together a great lease deal. I can’t wait to pick up my car

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DealerRater Apr 3, 2021

Lisa was my service representative and was very professional and listened to what I wanted to have done. She kept me updated by text and came to tell me when my car was ready. I will definitely ask for Lisa when I have my car serviced again.

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Facebook Apr 3, 2021

Good sales staff and quick service on sales. No high pressure tactics.

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DealerRater Apr 2, 2021

As a repeat customer, I always leave happy, feeling that I got most for my money. Nick Salerno and Neil Goldstein made that happen, once again!

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DealerRater Apr 2, 2021

Danny Patel in sales is very polite and professional. This was my third purchase with Danny.. Sean in finance was extremely personable, knowledgeable, and helpful. A great team.

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DealerRater Apr 2, 2021

An amazing experience. Yvette was amazing and helped me chose the perfect car for me. Loving my new 2021 Honda Civic Sport. Couldnt have went somewhere else ❤️

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Facebook Apr 2, 2021

Lisa in service was very polite and helpful with my recall.

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Facebook Apr 2, 2021

Your nice salesman Neil Goldstein was a pleasure to deal with. I as a woman alone felt very comfortable working with Neil. This is my third purchase with Neil.

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DealerRater Apr 2, 2021

Great place to shop for a vehicle Matt Vanpelt took me in a treated me as if I were family helping me make the right choice!

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DealerRater Apr 2, 2021

I always receive excellent service and care. I highly recommend this dealership for sales and service. Both departments are wonderful to work with. You will not be disappointed.

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Facebook Mar 31, 2021

Recently got a 2021 Honda Civic Sport , Great Customer Service. Everyone was very nice and helped me with everything.

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DealerRater Mar 30, 2021

I had such a positive experience with the salesman Paul Dugan as well as with Sean and with the finance guy Nick! I would absolutely recommend Honda Universe to a friend, they were so helpful, answered all my questions in a way that helped me understand this provess, and made sure to follow up with me in the days following my purchase.

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DealerRater Mar 30, 2021

As a first time client with Honda Universe, I must say, these folks are amazing with all the things that they do! I came here for a "quick" A/C check-up due to an issue that was starting to come back from a cooling/heating failure I had last year (which the condenser/compressor was recently replaced under warranty a year ago). Since my lease was coming to an end, I haven't made up my mind whether to fully pay it off or lease another. Until I was introduced to an agent whom willing without any pressure, ...

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Facebook Mar 30, 2021

Purchased a new Pilot and it was easy no nonsense and professional. I will be referring my friends and family. Paul was a great sales person to deal we had no issues at all!! If your looking for a new car come here first. I have purchased cars for over 6 years from a local dealer which has gone downhill with new ownership, this will be our new car dealership.

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Facebook Mar 30, 2021

From start to finish my visit to Honda Universe was great! Lisa kept me updated by text and before I knew it my service was complete!

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DealerRater Mar 29, 2021

I have always had great service and my advisor lisa Barritta goes above and beyond , prompt scheduling, detailed advice before repairs are completed and thoroughly reviews invoice and waits for questions if any, it’s always a pleasure

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DealerRater Mar 28, 2021

Honda Universe took us out of an undesirable lease and an undesirable car and put us in a new Honda Passport and we couldn't be happier. No more sleepless nights, just peace of mind that we could drive a reliable, safe car. Danny Patel was the absolute the best salesman. No pressure and when he said that he would take care of us, he stood by his word. Everyone at Honda Universe was so helpful and the process instead of taking 7 hours (undesirable lease) we were in and out in a jiffy. Don't look anywhere else if you ...

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DealerRater Mar 27, 2021

Excellent sales and service team , will keep buying and service at Honda Universe feel like I’m home , nice and peaceful Thank you Honda universe staff

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DealerRater Mar 26, 2021

Service is great. Lisa always makes it a no worry day and keeps me updated as to whats going on.I know not all service departments do that.

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DealerRater Mar 24, 2021

I bring my Honda CRV to this dealer for all my repairs. I can depend on Lisa in service to get it done for me

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DealerRater Mar 24, 2021

Neil was very patient and understanding due to the fact this was my first time purchasing a car. He made sure I understood everything he was saying. Made my visit very pleased. Answered my questions and more. And due to the pandemic it was nice to see that this dealership was very clean and organized!!

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DealerRater Mar 24, 2021

Amazing service! Quick, easy, and friendly. Lisa was especially amazing. she even texted us updates so we would know what the story was. Thank you!!

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DealerRater Mar 24, 2021

This dealership is very friendly & accommodating. We have doing business with them for over 10 years and we’re always satisfied with their efficiency in solving any problems that may arise.

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Facebook Mar 24, 2021

Everything was excellent. I will be back

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DealerRater Mar 24, 2021

Lisa is so kind and professional and thorough. I arrived with no appoint date she was honest and said there would be a little wait. I assured her it was fine. She texted me when it was completed. She is an asset to your company. Great employee.

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DealerRater Mar 23, 2021

Tony was the best hands down. He answered all my questions and even worked with the warranty company for me. Excellent customer service! I would highly recommend.

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Facebook Mar 22, 2021

They listen to what you have to say. They are knowledgeable and treat you like you matter. The service dept is easy to deal with, they are ready to please you and are respectful and caring as well.

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Facebook Mar 22, 2021

By far the best Honda service I’ve ever had. I’ve been to others dealerships and I’ve had very bad experiences. These guys from service advisor to techs to even managers are top notch quality.

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DealerRater Mar 22, 2021

Great customer service Only wished I was call a bit earlier letting me know my car was going to be ready before closing. Great work

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DealerRater Mar 22, 2021

Had an excellent experience with Matt Van Pelt. He was knowledgeable, courteous, diligent and very friendly. He went out of his way to make sure I purchased the truck that I wanted. He returned phone calls promptly and made sure that I felt comfortable with the entire process. I would highly recommend Matt to anyone looking to purchase a new or used vehicle.

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DealerRater Mar 21, 2021

Tony was very responsive and accommodating to our CRV service needs. He explained what was required and the team delivered on time. Highly recommend Tony.

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DealerRater Mar 20, 2021

We had an excellent experience with our salesperson Matt Van Pelt. We had a few questions after our purchase and Matt responded on Sunday and evenings. Best experience I’ve had in 50+ years of car buying!

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